Unable to use any Adobe CC software. Error 12065

[Adithyan_Sunilkumar6525]

I am working as a work from home Intern in a company and they allowed me to access Adobe creative cloud. It was my first time using it, as beforehand i had to unethically use the Adobe software like Photoshop and Illustrator.

I noticed the creative cloud takes very long to load in and once i installed and opened PS and/or Illustrator, i was met with the following message op up:

Sorry, something went wrong.

"This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. Error code: 12065."

I cant find any troubleshooting related to this code anywhere. I tried clearing host files and the roaming app data for adobe in my files. But every time i install the software again, the older roaming app data comes back up. ( i know this as the unethical version was 2021 version, and shows up as such even after clearing it and installing ethically)

[ExUSA]

By "unethical" do you mean pirated, illegal software? If so, you probably have all sorts of garbage installed, possibly a virus, bad registry settings, host file entries. you name it. Your best bet honestly would be to reformat your computer and start over with a fresh installation of Windows and the legal installation of Adobe products.

[Kevin Stohlmeyer]

@Adithyan_Sunilkumar6525 12605 is a general licensing error normally caused by a bogus license key. 

[Adithyan_Sunilkumar6525]

How would i go about resolving this issue? Any leads on this is much appreciated.

[Kevin Stohlmeyer]

Run the CC cleaner tool https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud...

And only install legal authentic software. 

[Adithyan_Sunilkumar6525]

I have actually ran that 2-3 times, once cleaning only cc files and then all adobe files. But the error code still popped up after reinstalling.

[Kevin Stohlmeyer]

Unfortunately that most likely means some fraudulent registration key is still installed and we can't help with that. Inauthentic software bypasses the standard install locations/keys so no telling what it did. Sorry.