Uninstalling Bonjour service from Photoshop CS3?

Lol :-)

Sigh :(

John... John, Now Just Wait, wait, wait here...

I just upgraded, tonight and already my computer is acting funny, my mouse speed actually "slows down" and is less responsive whenever it is over the Photoshop CS3 window (Active window only). Now this is not just a little bit slower, it is quite noticeable!

I have had computers since the early 80s, generally have above average hardware and have never had a software program actually slow down my system itself! I have not even had the chance to see if I actually "Like" the new program better than my even more expensive first foray into Adobe world. Don't get me wrong, Photoshop 7 was worth every cent and I will most likely continue to use it.

Now, if this was some inexpensive program then you might expect there to "Be a catch" and you would just uninstall the program completely, or revert to a recent back up of your system and NEVER, EVER do business with that company AGAIN! Being a business man myself that use my computers to earn my paycheck I am keenly aware that you do not intentionally make your customers mad and their personal lives more stressful if you expect them to continue to do business with you! It is almost like you just do not want to remain in business at all.

I don't care how good you think your "product" is, there are other "Products" out there are pretty good too. They are generally much less expensive, supported better and even though their new versions might gently pull a few more resources from the computer so that you would feel justified in getting a new computer every 12 to 18 months. But nothing that would actually be noticeably slower than before or you just would not continue to use that software.

And having very recently plunked down a "Wad" of cash for the "privilege" of using this version of the software I am very much hoping that the problem is resolved simply and completely and without "Me" having to do a lot of under the hood work. Pulling up a backup is much simpler then mucking around with the command line making registry changes by hand and that is most likely what I will do.

But the average user (I am a photographer and graphics designer) will quickly get lost and blow up his system. Most of my colleagues are great at what they do, but mucking around with such things are beyond the scope of their talents. These people earn their living with these machines and I guarantee if you make their lives miserable and or cause them financial hardship you will be wishing for a lawsuit. It would be much better than not ever being able to sell them anything ever again.

By the way, I have a feeling that I will be calling customer service or maybe dropping this note or an amended version of it to the Corporate office sometime soon.

I hope that there is an easy resolution to all of this, I really do.

Tony M Patterson
tpatt@usa.net

I removed Bonjour based on the above posts and I have had 3 weeks of frustration with a "Restart is required" dialog being thrown up every time I boot or try to choose "Update.." from the Help menu of any of the CS3 apps. The problem was finally solved by reinstalling Photoshop from the CS3 DVD. Based on this experience, I do not recommend removing Bonjour.

And, as a footnote, I think this latest release of Photoshop IS a load of rubbish for a load of reasons, starting with the installer and going on from there.

I don't need to list them it's all here to see in this forum!

You will see a few critical posts from me too.

Jim, hold your fire. John Joslin is just another user like you and I.

Jim,

You are wasting your breath. None of us here, not even John, works for Adobe. We are users just like yourself.

Easy there Jim. I'm with you but no need for you to pop a vein. ;)

BTW, mDNSresponder -r removes itself clean enough but simply renaming and deleting the remaining DLL leaves behind some winsock related registry entries that could cause network problems. As I recommended in my earlier post they're easily cleaned up with lspfix.exe.

Here's the most irritating part --- you pretend not to understand why people are upset in the first place. That is evidenced by your responses.

"Why not just disable it if it bothers you?"
See, now... that's just irritating because you don't seem to get it (I know you do, though). People are asking you for help to do just that (get rid of it)! right? c'mon now... admit it.

And the classic,
"You must have something to hide then."
That's what the Nazi's said when people resisted their breaking down doors.
That's what police say when they want to illegally search the trunk of your car.
You know that guy that lives across the street from you? The one with the binoculars that is always looking into your kitchen window? Well, you don't mind, right? After all "you don't have anything to hide". right?

And then, again today, after how many months?,
"http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400982&sliceId=2"
Please do your job & ask someone to fix that one line that has wasted so much of your customers time.

Now here is what the real bottom line problem is in very simple terms. (The real reason why I'm so mad!)

Your company has invaded my privacy! I feel (virtually) raped! See, I like to think that I am in control of MY computer. I like to think that I can fix it up the way I want to. (bet everyone at Adobe is laughing now, hahaha). No, no, people -- I'm trying to be serious here. Creative, Sierra, WMPlayer, now Google and Adobe -- all stepping over the line because they think they can (or could). Time will tell, but everytime I think of Adobe now, I'm going to think about bad stuff not good stuff. John, I bet you're a nice guy and I hope you look for a job with a good company -- but put the porn down and pay attention to the posts or you might have to.

Hi John,
I appreciate your posting my last reply -- (I thought it would be trashed).
I was pretty mad when I last visited this site (a few hours ago). My accomplishments for this work day include un-installing Quicktime -- it took over the possession of every filetype extension it could find & added a bunch of EXTRA crapware (that I didn't want or know about ahead of time) that seems to be working all the time whether I'm using it or not. I also un-installed Acrobat reader 8 (that I mentioned in my last post) that added a bunch of EXTRA crapware (that I didn't want or know about ahead of time) that seems to be working all the time whether I'm using it or not. I don't honestly know where I picked up Bonjour (probably PH CS3 AND Acrobat reader 8) but PH CS3 seems to have added a bunch of EXTRA crapware (that I didn't want or know about ahead of time) that seems to be working all the time whether I'm using it or not.

I admit I was even more irritated when I left this site than when I found it. I'm going to guess that's true for a lot of your company's customers that are trying to remove mDNSResponder.exe. I'll try to explain why but first I want to address the solution for the mDNSResponder.exe removal problem.
An URL was given by morrmar early on (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400982) but that solution didn't work for the people that tried it and they reported that in the entries above. They graciously shared their alternative solutions here on the board, but today (after all this time) you offered :
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400982&sliceId=2
(The same solution that no one can get to work.)

That page instructs us to copy this into a command prompt window:
"C:\Program Files\Bonjour\mDNSResponder.exe -remove"

Of course that won't work and majapahit grand told you so above.
He said to move the last quote like this "C:\Program Files\Bonjour\mDNSResponder.exe" -remove
That works.
max l solved the same problem above by navigating to the proper folder (cd c:\program files\bonjour\),
then typing the command: mdnsresponder -remove
That works.
How many of your customers have either given up trying to remove Bonjour or got their computers messed up with one or more of the complicated alternative solutions above because you don't pay attention to the posts?.