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Participant
September 22, 2023
Answered

Unlocking Creativity: Adobe's Photography Plan Subscription Woes

  • September 22, 2023
  • 2 replies
  • 462 views


I must express my extreme frustration and disbelief upon receiving your email stating that my Photography plan (20GB) subscription has been canceled due to alleged fraudulent behavior. I need this issue resolved promptly, as I rely on Adobe's services for my work.

First and foremost, I demand clarity on what exactly constitutes "fraudulent behavior" in Adobe's eyes. I have done nothing wrong. I purchased a one-year service in good faith, and I have consistently used Adobe's software in a legitimate and responsible manner. I downloaded the software as instructed, logged in without any issues, and used it precisely as it was intended.

It is incomprehensible to me that, after being a paying customer, my account has been arbitrarily canceled without concrete evidence or explanation. This action has disrupted my workflow, causing me significant inconvenience.

I appreciate Adobe's commitment to protecting its customers from fraudulent sellers. However, it is equally important to protect the rights and interests of legitimate subscribers like myself. Without clear and substantiated evidence of wrongdoing on my part, this cancellation appears to be a severe error in judgment.

I urgently request that you reinstate my subscription so that I can resume using Adobe's services without further delay. My work and projects depend on access to these tools, and any delay in resolution has a direct impact on my productivity and livelihood.

In closing, I implore Adobe to prioritize resolving this issue promptly, as it is causing me undue stress and hindrance in my professional work. I trust that you will take immediate action to rectify this situation and restore my access to the services I have rightfully paid for.

Sincerely,

 

 

This topic has been closed for replies.
Correct answer jane-e

@NJ32424200nw7t 

 

Hi NJ

 

We cannot help with billing on this public forum. Only Adobe Customer Care can do that. Be sure to ask for a case number at the start of the conversation.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here, or use another device:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

2 replies

Trevor.Dennis
Community Expert
Community Expert
September 23, 2023

Did you have Photoshop installed on more than one computer?  You are allowed two installations, but can only use one at any one time.

If yes, were both computers ever used at the same time?

Did you perhaps have it as a student, but you are now no longer a student?

 

You have Chinese characters before your screen shot of the letter you recieved.  Are you in China, and if yes, do you work for a govenment agency or anything similar.

Did you buy the plan in one country and have since moved to another?

 

Can you think of anything at all that Adobe could have picked up on?

 

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
September 23, 2023

@NJ32424200nw7t 

 

Hi NJ

 

We cannot help with billing on this public forum. Only Adobe Customer Care can do that. Be sure to ask for a case number at the start of the conversation.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here, or use another device:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Participant
September 23, 2023

ok, thank you