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Ellen15A8
Participant
November 4, 2020
Answered

Unsupported file type

  • November 4, 2020
  • 2 replies
  • 3011 views

Good morning! I get this message when trying to open any image on my iPad (5th gen) from my camera roll.  This was never a problem until this morning .  Any ideas?

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,

 

We're happy to announce the release of Photoshop on the iPad 2.0.2 which includes the fix for this issue.

 

To see what all fixed in the release refer to https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-ipad-fixed-issues

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

2 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
December 8, 2020

Hi all,

 

We're happy to announce the release of Photoshop on the iPad 2.0.2 which includes the fix for this issue.

 

To see what all fixed in the release refer to https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-ipad-fixed-issues

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

C
Cadence0D4C
Participant
December 29, 2020

Sorry about the repetition...

 

This doesn't work for me as in iOS settings the Photoshop app isn't there, only Creative Cloud... 

 

Any ideas?

A
Anonymous
November 4, 2020

Moving to the Photoshop for Mobile forum from Photoshop

E
Ellen15A8Author
Participant
November 4, 2020

Solved.. setting had been changed to selected photos not all.

 

K
Kelly5FB3
Participant
November 4, 2020

Can you please walk me through the setting you changed to get the app to open your file?

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