Unusable performance on Surface Pro 7

[defaulthpneoneyv1f4]

I've been using CC "Photography" plan for a quite some time, but it's completely unstable on my Surface Pro 7 (i5-1035G4, Iris Plus GPU, 8GB RAM, Windows 11). Photoshop is super slow and constantly crashing. It either freezes, closes itself or displays GPU error. When it works - it works unusable slow. I have tried newest drivers, older drivers, Microsoft drivers, Intel drivers, newest Photoshop version and oldest that is available in CC. No luck. Disabling GPU acceleration also didn't help. However, I got Photoshop CC 2019 and it works like a charm. It's fast and reliable, but it defeats the purpose. I still want to use an official software I'm paying for, but Adobe keeps throwing up roadblocks

[jane-e]

I still want to use an official software I'm paying for, but Adobe keeps throwing up roadblocks

By @defaulthpneoneyv1f4

I wonder if Adobe is throwing up roadblocks or if it is your system? Everything works well here. Read both of these sites for hardware requirements:

https://helpx.adobe.com/photoshop/system-requirements.html

https://www.pugetsystems.com/recommended/Recommended-Systems-for-Adobe-Photoshop-139/Hardware-Recomm...

Also see this page about the Iris Plus GPU:

https://community.adobe.com/t5/video-hardware-discussions/graphics-card-compatibility-with-adobe-cc/...

I'm glad you have a PS version installed that works properly on your Surface Pro. If you need to run the current version of Photoshop smoothly, you will need to upgrade you system to meet or exceed the Recommended requirements.

Jane

[J453]

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.