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Seahedgehog
Known Participant
March 25, 2024
Question

Unwanted Pop-up appearing inviting a subscription upgrade when opening Photoshop 25.6.0

  • March 25, 2024
  • 1 reply
  • 230 views

Problem since updating to Photoshop to version 25.6.0 and my older version to 24.7.3 today.

 

Now every time I open Photoshop, in either version,  I get a pop up overlaying my Photoshop "Home" screen inviting me to upgrade my subscription. There is a box to set it to not show again but even when this is ticked the pop up still appears every time Photoshop is opened to the "Home" screen.

 

I have found that if I set Photoshop General Preferences to not show home screen automatically when starting Photoshop the pop up doesn't appear but does however appear if I then click on Home in Photoshop. Furthermore if having gone to the home screen in Photoshop and I quit Photoshop from the home screen it will reopen to the Home screen and the pop up appears. The only way I can find to stop the pop up appearing when I open photoshop is to make sure that I never quit the application with the Home screen showing.

 

It is bad enough to have the unwanted pop up show in the first place but to be unable to stop it re-appearing by ticking the provided box is inexcusable.

 

I know that the situation has been raised on non-Adobe forums without a satisfactory solution so I am asking here if anyone has the answer to permanently stop the pop up appearing.

 

I am running Mac OS Monterey on an M1 Mac Studio computer.

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    S
    SeahedgehogAuthor
    Known Participant
    March 25, 2024

    Further to the original post. I have found the same thing is happening on a second computer, an intel mac also running OS Monterey.

     

    As this older computer has more earlier versions installed I have ascertained that the pop up also appears using versions of photoshop as far back as 2022. Therefore I have deduced that the problem must actually lie with the pop up itself rather than the Photoshop application. Adobe seem to have failed to activate the function to disable the pop up once the "do not show again" button is ticked.

     

    Does anyone else agree with my deduction?

     

    Please Adobe, get this glitch sorted out.

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