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Participant
January 18, 2020
Pregunta

Updated photoshop to PS 2020. Intro screen is black. How can I fix this?

  • January 18, 2020
  • 2 respuestas
  • 219 visualizaciones

I use a Macbook Pro that I updated to Catalina before I updated photoshop 2019 to 2020. I found that when you usully open photoshop the options to create new files, thumbnails showing previous files you worked on, options for photo,drawing 3D work etc. However when I open photoshop all I get is this blanks screen. I can still open and use it, but having this issue fixed would make using it feel better. Has anyone experianced this yet who used mac updated with Catalina, and how could I fix it? On a reddit post I made I found that Catalina being finiky and this could be an issue

Here is a screengrab of PS when I open it.

 

 

 

 

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2 respuestas

Participating Frequently
April 12, 2020

For anyone else that couldn't fix it by doing all the options suggested, I was able to fix mine by logging out of creative cloud then opening up photoshop & signing it again & it was corrected

lambiloon
Community Expert
Community Expert
January 18, 2020

Hi yes its true there are some bugs in some Mac version of Photoshop with Catalina OS read the article hope it helps....regards

 

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional