Participant

Question

Updated to Photoshop 21.0 and it crashes when I use Object Selection Tool.

Forum|Forum|6 years ago
November 6, 2019
8 replies
2182 views

Photoshop 21.0 hard crashes and restarts my computer, not just Photoshop, when I try to use the Object Selection Tool. I am using Windows 10. I have tried this several times with consistent results.

Crash or freeze

This topic has been closed for replies.

C

CloopFroodle

Participant

Almost 2024, same exact problem first reported in 2019. System halts after object selection tool activated. Windows 10, Ryzen 5 4500U with Radeon integrated graphics. Latest AMD drivers. Latest Photoshop update. No crash reports because the window to report never comes up (yes, my registry is properly set).

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Auliandra5EB4

Participant

I have same problems when I use Object Selection Tool.

My Spec:

AMD Ryzen 7 3700X 8 Core

NVidia RTX 3070

RAM 16 GB

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S J Greenwood

Participant

This bug is back! (Did it ever go away?)

Photoshop 23.1.1 - Windows 10 - everything up to date.

Lenovo ThinkPad X270, 16GB RAM

Just opening Photoshop and clicking on the Object Selection Tool causes Photoshop to ramp up to using 4GB RAM and 60% of CPU (!!!)

Absolutely ridiculous - Adobe please get your engineers to sort this out.

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frankw3126212

Participant

gee, think how great it would be if adobe actually tested these new features on various hardware and fixed the bugs before shoving them down our throat. then they wouldn't have to blame the users' hardware.

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Martin Dubovsky

Known Participant

Hello, I have exactly same problem. I have found that disabling hyperthreading in BIOS helps and computer no longer restarts. Of course, it has an impact on performance. I didn't make any tests, but subjectively, I didn't notice any slowdown in PS nor in Lightroom. At least PS (+computer) is not crashing, so you can try to use it as a temporary workaround. My CPU is Intel i7 4790K + GPU GTX750Ti + 16MB RAM.

laurenceb7956197

Participating Frequently

Thanks for the info. Out of town till 1/15; however, will follow up when I
get home and give you an update.

Best,

G Bear

[image: WorldWar-2-FighterPlane-BearInCockpit-BearForce-ThanksABunch.jpg]

tirzahfive5

Participant

It's May 30,2020: I upgraded to Photoshop 21.1.3 and computer crashed. Another upgrade came on line the other day. Everything worked. Computer didn't crash. I celebrated.

Then, today, I went to work again. Computer crashed while working in Hue, etc.

I rebooted my Mac, tried again. Everything okay. Maybe. I hope it was just a radom crash.

If Photoshop crashes again, I will use Photoshop 20. Be wise, never erase an old upgrade.

By the way the user interface on this support site stinks. Cannot find a way to start a new thread. When I click on anything--Adobe support, community help, etc.--Adobe asks if I really want to leave this page.

laurenceb7956197

Participating Frequently

FX - GIRL - 20,

Having the same problem, Photoshop Object Selection tool crashes my computer.

Have been working with Adobe support and they claim the source of the problem in my case is the video card, video driver.

Can you tell me the hardware specs of you video card and what driver it is using (most current, or othe)?

L Burke

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fxgirl20Author

Participant

My graphics card is NVIDIA GeForce GTX 970. I am using NVIDIA GeForce driver Version 441.66 released 12/10/19, however I was using the previous version of the driver when I last tested Photoshop21. I will test it again with this new driver update and confirm weather or not it is still crashing.

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nicob54618462

Participant

Same issue. Photoshop crashes upon using the object selection tool (Windows 10).

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lightprism

Known Participant

Same hard crash problem when using tthe new Object Select tool.

Computer specs:

9700k 10 Core CPU

64GB Ram

nVidia RTX2080ti graphiscs card

Pretty certain it's a serious bug

L

lightprism

Known Participant

Was hoping that today's (11/11/19) bug fix update 21.0.1 addressed this repeatable hard crash (computer completely shuts down and restarts on it's own) whenever the new Object Select tool is used. It does not.

Also have now noticed when I use the "Select Subject" button the same hard crash occurs.

Makes these great new tools totally useless.