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jas_094
Participant
October 28, 2018
Answered

Updates not showing

  • October 28, 2018
  • 1 reply
  • 1177 views

Hello everyone, I updated Photoshop a few days ago but it stilll says that I have the "Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64" so I have none of the new features. What should I do to solve this?

    This topic has been closed for replies.
    Correct answer Muqqarib Hassan

    Hi, Make sure to check that may be you have installed the both versions 19.1.6 and 20.0 ?

    Otherwise check these requirements because mostly creative cloud shows you updates according to your system requirements.

    Photoshop system requirements

    If you are using window make sure you have updated your window version.

    PS Cc 2019 Only support these operating systems.

    Microsoft Windows 7 with Service Pack 1, Windows 10* (Version 1709 or later)

    1 reply

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 28, 2018

    You need to install the new version. Version 20. CC 2019  You are still using CC 2018. version 19. Use the creative Cloud Application.

    JJMack
      J
      jas_094Author
      Participant
      October 28, 2018

      Yeah but on creative cloud the "Update" option does not show because I updated it already, it just says "Open"

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      October 28, 2018

      Make sure creative cloud application is up to date.  You could also try renaming its database on you machine it will most likely create a new one which might fix any problem in your current database.

      JJMack
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