Upgrade and Clone Stamp Issue

Forum|Forum|4 years ago
January 31, 2022
3 replies
541 views

Two Questions: 1) How do I upgrade from Photoshop 19.1.1 to the most recent version?

2) In the 19.1.1 running on Windows 10 on a PC, when I select the Clone Stamp tool, go to the area I want to clone with, press Atl+click, when I move the mouse after that, the entire image moves on the screen and the mouse-position indicator stays in the same relative spot that I selected to clone from. This just started happening in the last 2 days, while it worked properly before.

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Jeff Arola

Community Expert

To upgrade to the most recent version of photoshop open the Creative Cloud Desktop Application, which should open if in photoshop you go to Help>Updates.

Rob II @ MPIAuthor

Participating Frequently

Jeff, I have downloaded the latest copy of the Photoshop Setup .exe file and tried to run it, but that fails, saying it could not link to the Creative Cloud. I have a similar message in the right-most panel of Photoshop saying "to use Creative Cloud Libraries, please sign in to Creative Cloud" or "Something went wrong, cannot link to Creative Cloud Libraries." Using your suggestion, A panel in the middle of the screen labeled Adobe Creative Cloud. It has three options near the top: Apps, Assets, & Stock. On Apps, it shows several that say they can be updated. Clicking "Update All" gets me an error message saying "Download Error" by Photoshop. A "retry" somehow got a small message in the lower right corner saying "Camera Raw has updated," but PS gets another download error and it asks me to sign in again.

Jeff Arola

Community Expert

To fix your Clone Stamp issue, go to Window>Clone Source and check Clipped.

Rob II @ MPIAuthor

Participating Frequently

I logged in to Adobe and went to my account, scrolled down to "Creativity and Design," and selected "Creative Cloud Home." It brought up a page asking me which .exe file it could use to access ... something. I went to the recently downloaded Photoshop-Set-up.exe file and told it to use that. It opened the Adobe Creative Cloud window on my left screen again which says "Installing Update" under the cloud logo, followed by a slightly grayed out progess bar with a 0% at the left end. It has been at 0% for over half an hour! I can hear my hard drive whirring like crazy, but nothing is moving, particularly the progress bar.

LinSims

Community Expert

If you want Photoshop, you'll have to buy a subscription. Photoshop Elements is still available as a one-time purchase.
Moving you to the Photoshop forum, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

Rob II @ MPIAuthor

Participating Frequently

I have a subscription. But I have an older version of Photoshop and would like to get the most current one. How do I go about that?

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