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Upgrade form PS 24.0 installed with standalone installer to 24.7 not possible

Participant ,
Jan 14, 2025 Jan 14, 2025

First of all I need the 24.7 Version.

I had to reinstall my PC and all PS applications.
Installing the latest 26.2 Version was no problem but I need the 24.7 Version also. I called Adobe and thes provided me a download link, this link is for 24.0 only. According to the support Agend they can't provide me with the 24.7 .
Running creative Cloud updater leaves my 24.0 at the same version. (24.0)
Ist there a way to upgrade to the latest 24.7.x version, and how is it done? Any Ideas are welcome
Running Windows 11 latest version as per today.

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Adobe
Adobe Employee ,
Jan 14, 2025 Jan 14, 2025

Hi there,

 

Any specific reason you are looking for the Photoshop 24.7 version? Check out the following document and see if it is possible with Adobe Creative Cloud when you look for the previous version of Adobe apps: https://adobe.ly/4ajN0hr

 

Thanks,

Mohit

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Participant ,
Jan 14, 2025 Jan 14, 2025

Mainly a Resource Problem. I use it during traveling and my maptop is not that powerful.
e.g. liquify wont run due to not enough memory.

Thanks for answering

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

Officially support is for the last two versions only i.e. v26.2 and 25.12.1 although v22.2 is still available for download, to use with older files that require the now removed, 3D functionality.
v24.x is not now supported, so you were lucky to get a link from the Adobe agent. No download links are available for 24.7 it can only be selected in the CC app if you already have it downloaded and installed.

Dave

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New Here ,
Jan 22, 2025 Jan 22, 2025

Why can't we download 24.7 now? So we have to buy Substance Painter or another additional $$ app? Pretty horrid customer experience. Shame on Adobe.

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Community Expert ,
Jan 22, 2025 Jan 22, 2025

@danieltroko  What has Substance Painter got to do with 24.7? 24.7 did not support 3D functions any more than 24.0 did.

3D functionality in Photoshop was always limited, and quite flaky in Photoshop and, after 22.2, it was discontinued although it took several releases before the menu items were removed.

The choice was to rewrite the 3D functions completely to use DirectX/Metal APIs or remove it. Adobe chose to remove it.


https://helpx.adobe.com/photoshop/kb/3d-faq.html

 

Dave

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New Here ,
Jan 22, 2025 Jan 22, 2025

I'm not against Adobe removing a functionality from an app in a determined new version, I'm against denying customers the download of an older version that might have a functionality they find useful. That's BAD customer service.

 

And the logic seems pretty simple since the only reason people would want to use the old 3D functionality was to make things in Photoshop without needing tools that Adobe baked in new apps specifically dedicated to 3D, which are outside the Creative Cloud Suite.

 

Anyways.

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Community Expert ,
Jan 22, 2025 Jan 22, 2025
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@danieltroko But they haven't denied it. The last reliable version for 3D was 22.2, which can still be downloaded in the CC app.

Dave

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