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tntemerson
tntemerson
Participating Frequently
February 28, 2020
Question

Upgrading From PS5 to CC -- Help

  • February 28, 2020
  • 2 replies
  • 652 views

 

I'm running a legal version of PS5 on a Mac. It's paid for so I saw no need to upgrade. But when I moved to MacOs Mojave, PS5 began to fail, a little at a time until it's now virtually unusable. Looks like I'm going to have to finally upgrade to CC. If anyone can help me, I'd love to find a step by step guide to purchasing and downloading CC and installing it, especially with respect to PS5 and all the files on my system that might need to be removed either before or after the CC install. Others have gone through this and I'm hoping for some reference to the pitfalls and proper sequence for this process.

 

Thanks for any help, links, pointers anyone might be inclinded to share.

This topic has been closed for replies.

2 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
February 28, 2020

Just take out the photography plan, which includes the latest version of Photoshop, plus upgrades, as they become available, plus Lightroom, and costs about $10 a month.

Lots of useful new features in the recent versions of Photoshop!

tntemerson
tntemersonAuthor
Participating Frequently
February 28, 2020

Thanks for the reply!

 

I'm upgrading from PS5. I need to know a number of things first:

 

1) Should remove it before installing CC?;

 

2) Do I absolutely need to subscribe to Creative Cloud before I can use subscription CC, or can I download and run the CC photography subscription apps without a seperate Creative Cloud subscription?;

 

3) If I encounter problems, is there an Adobe cleaner or tool to help remove PS5 files that might conflict?

 

Not my first rodeo. What often sounds easy with complicated apps can become a cluge. Best to know as much as possible first, backup, and hope. I'm not finding much support directly from Adobe, which troubles me. When buying a car, the sales people rush to greet you. After the purchase is final is where Yelp gets most low ratings. Adobe offered me a robot AI to upsale, which is useless.

 

But again, thanks for helping! 

A
Anonymous
February 28, 2020

Thanks for the replies. Here's what it looks like I should do:

1) back up my system

2) uninstall PS5 (chat person said "highly reccommended")

3) purchase a PS CC subscription

4) download and install the new app

5) test it out

6) if there are problems, try the Creative Cloud cleaner tools

 

The chat help from India said I should purchase the subscription first, then tech would help me throught the process above, so points 2 and 3 would be reversed. And comments on this?


Hi

Just purchase the subscription, I'd remove CS5 after backing up your system and then use the cleaner tool to remove any remnants of CS5, download the CC app from here

https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

Once installed just sign in with your Adobe ID and password and you should see this screen where you can install the apps you paid for

I'm not a MAC user but from what I've read on the forum you'd be better off to stick with Mojave for the moment, people running Catalina seem to be having a lot of issues with Photoshop at the moment.

See no tech support required 😉

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
February 28, 2020

CC is subscription only. creative cloud plans 

JJMack
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