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marina33624549pnln
Participant
November 15, 2023
Question

***** URGENT HELP **********

  • November 15, 2023
  • 1 reply
  • 111 views
I signed up for a free trial last week I think on the 8th of november for 7 days. 
 
I tried to login today to my account to cancel the free trial before I am charged but I cannot login to my account. 
 
Apparently I used the email ----------------- (censored for privacy) 
to sign up and start my free trial but that gmail account does not exist. I thought I had used a different account but perhaps I typed it wrong. 
 
Please help me and make sure I am not charged for lightroom as I DO NOT want to get the paid plane. 
 
I am a university student and have no money. 
 
Please advise me urgently. 
 
Thank you ! 
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    1 reply

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 15, 2023

    @marina33624549pnln you'll need to contact Adobe support about payment issues
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
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