Hello there,
Would highly appreciate some guidance as to what could be causing this looping GPU problem and what I could do to fix this. This GPU error makes even the smallest task like zooming into an image practically impossible, as it takes 30 seconds for the artboard to finish every step of the zooming-in process.
Thank you for any and all insights!
Details:
Immediately after updating to the new Photoshop 22.3 on a MBP 2016 with macOS Catalina 10.15.7 (latest release, no new driver updates available).
Integrated GPU = Intel(R) HD Graphics 530
Discrete GPU = AMD Radeon Pro 460
On the first open, saw the error message stating
"Photoshop has given up waiting for assessment of the display driver."
So I went straight into troubleshooting mode:
1. Turned off Automatic GPU switching in the OS settings.
2. Deleted all the PS preferences by restarting PS while holding SHIFT+OPTION+CMD
3. At first - SUCCESS - the Graphics Processor has returned! BUT this was short-lived 😞
I was able to change the Drawing Mode setting from Advanced to Basic, just in case.
4. I did absolutely nothing inside Photoshop and just CLOSED it.
5. Re-opened PS and immediately got the same GPU error:
6. Close the PS again. Re-open. This time, no warning message, BUT the Performance -> GPU setting is greyed out now:
The cycle can be repeated endlessly - resetting the Settings brings the GPU back for the FIRST launch, but every consecutive launch crashes the GPU Sniffer.
From the PS Help -> System Info after the GPU error starts:
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 2021-03-19 at 23:34:30
------- GetVideoCardInformation
WARNING (Intel(R) HD Graphics 530): Have 0MB of VRAM, need at least 2000MB
WARNING (Intel(R) HD Graphics 530): Have 1610MB of VRAM, need at least 2000MB
SufficientVideoMemForTextures: True.
DoesGPUSupportFeature( kGPUFeature_All 😞 False.
PSGLDocDrawingOSVersionTest: True.
IgnoreVideoMemRequirements: False.
NativeGPUAvailable: False.
OpenCLGPUAvailable: False.
OpenGLGPUAvailable: False.
GetAIFSharingContext: False.
SupportsOpenGL(): False.
gPreferences.GetPhotoshopCrashed(): False.
gpuE (disallowOpenGLWindows): False.
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
Tester="Photoshop"
snifferStart="2021-03-19_23:34:30"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="16915465"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915465"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=2
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jan 5 2021 23:17:05)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) HD Graphics 530"
clgpu[0].CLVendor="INTEL"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=0
clgpu[0].CLBandwidth=1.600000e+10
clgpu[0].CLCompute=67.982611
clgpu[0].CLRawDeviceName=Intel(R) HD Graphics 530
clgpu[0].CLRawDeviceVendor=Intel Inc.
clgpu[0].CLRawPlatformName=Apple
clgpu[0].CLRawPlatformVendor=Apple
clgpu[1].CLPlatformVersion="OpenCL 1.2 (Jan 5 2021 23:17:05)"
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4294
clgpu[1].CLName="AMD Radeon Pro 460 Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CUDASupported=0
clgpu[1].CLIsPreferred=1
clgpu[1].CLBandwidth=1.400000e+10
clgpu[1].CLCompute=245.928651
clgpu[1].CLRawDeviceName=AMD Radeon Pro 460 Compute Engine
clgpu[1].CLRawDeviceVendor=AMD
clgpu[1].CLRawPlatformName=Apple
clgpu[1].CLRawPlatformVendor=Apple
NumNativeGPUs=2
nativegpu[0].NativeName="Intel(R) HD Graphics 530"
nativegpu[0].NativeTotalRAMInMB=1610
nativegpu[0].NativeVRAMInMB=0
nativegpu[0].NativeSharedSystemRAMInMB=1610
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="INTEL"
nativegpu[0].NativePowerEnvelope="INTEGRATED"
nativegpu[0].NativeDeviceAttachment="EMBEDDED"
nativegpu[0].NativeAPIVersion="1.0 (1.0)"
nativegpu[0].NativeIsPreferred=0
nativegpu[1].NativeName="AMD Radeon Pro 460"
nativegpu[1].NativeTotalRAMInMB=4294
nativegpu[1].NativeVRAMInMB=4294
nativegpu[1].NativeSharedSystemRAMInMB=0
nativegpu[1].NativeDedicatedSystemRAMInMB=0
nativegpu[1].NativeVendor="AMD"
nativegpu[1].NativePowerEnvelope="DISCRETE"
nativegpu[1].NativeDeviceAttachment="EMBEDDED"
nativegpu[1].NativeAPIVersion="1.0 (1.0)"
nativegpu[1].NativeIsPreferred=1
snifferEnd="2021-03-19_23:34:30"
From sniffer-out.txt in the Preferences folder, a bit more info:
Number of Launches: 2
stdout:
Tester="Photoshop"
snifferStart="2021-03-19_23:34:30"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="16915465"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915465"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=2
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jan 5 2021 23:17:05)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) HD Graphics 530"
clgpu[0].CLVendor="INTEL"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=0
clgpu[0].CLBandwidth=1.600000e+10
clgpu[0].CLCompute=67.982611
clgpu[0].CLRawDeviceName=Intel(R) HD Graphics 530
clgpu[0].CLRawDeviceVendor=Intel Inc.
clgpu[0].CLRawPlatformName=Apple
clgpu[0].CLRawPlatformVendor=Apple
clgpu[1].CLPlatformVersion="OpenCL 1.2 (Jan 5 2021 23:17:05)"
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4294
clgpu[1].CLName="AMD Radeon Pro 460 Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CUDASupported=0
clgpu[1].CLIsPreferred=1
clgpu[1].CLBandwidth=1.400000e+10
clgpu[1].CLCompute=245.928651
clgpu[1].CLRawDeviceName=AMD Radeon Pro 460 Compute Engine
clgpu[1].CLRawDeviceVendor=AMD
clgpu[1].CLRawPlatformName=Apple
clgpu[1].CLRawPlatformVendor=Apple
NumNativeGPUs=2
nativegpu[0].NativeName="Intel(R) HD Graphics 530"
nativegpu[0].NativeTotalRAMInMB=1610
nativegpu[0].NativeVRAMInMB=0
nativegpu[0].NativeSharedSystemRAMInMB=1610
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="INTEL"
nativegpu[0].NativePowerEnvelope="INTEGRATED"
nativegpu[0].NativeDeviceAttachment="EMBEDDED"
nativegpu[0].NativeAPIVersion="1.0 (1.0)"
nativegpu[0].NativeIsPreferred=0
nativegpu[1].NativeName="AMD Radeon Pro 460"
nativegpu[1].NativeTotalRAMInMB=4294
nativegpu[1].NativeVRAMInMB=4294
nativegpu[1].NativeSharedSystemRAMInMB=0
nativegpu[1].NativeDedicatedSystemRAMInMB=0
nativegpu[1].NativeVendor="AMD"
nativegpu[1].NativePowerEnvelope="DISCRETE"
nativegpu[1].NativeDeviceAttachment="EMBEDDED"
nativegpu[1].NativeAPIVersion="1.0 (1.0)"
nativegpu[1].NativeIsPreferred=1
snifferEnd="2021-03-19_23:34:30"
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