Skip to main content
Participating Frequently
May 17, 2021
Question

using mac big sur 11.3.1 suddenly photoshop wouldn't open

  • May 17, 2021
  • 3 replies
  • 2196 views

Hi, I just update photoshop last night together with mac os on M1.

However, suddenly, my photoshop just keep still on opening page. the round rainbow icon just keep on turning and it does not stop no matter how long I waited.
and there's errors like cannot start core sync keep poping up.
Anyone with same errors. Please.

This topic has been closed for replies.

3 replies

Participant
May 18, 2021

My error logs:

 

2021-05-18 09:51:10.293	(debug): upic::ReadFile(): can't open file /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json errno: 2
2021-05-18 09:51:10.293	(info): upic::Failed to read plugin info file: /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json
2021-05-18 09:51:10.293	(info): upic::Loading plugins from system fallback plugins folder: /Library/Application Support/Adobe/UXP/Plugins/External
2021-05-18 09:51:10.294	(info): upic::Plugins not found in systemlocation fallback folder.
2021-05-18 09:51:10.294	(info): upic::Loading plugins from user PluginsInfo file 
2021-05-18 09:51:10.294	(debug): upic::plugin with id: a964e5c1 is added in uxp plugin manager with status as enabled
2021-05-18 09:51:10.294	(info): upic::Number of plugins added from user PluginsInfo: 1
2021-05-18 09:51:10.294	(info): upic::Sending message to UPI, type: vulcan.SuiteMessage.upi.analytics.messagepayload: {"version":"v1","hostSapCode":"PHSP","hostVersion":"22.4.0","message":{"action":"send","events":[{"event.type":"register","event.subtype":"pluginsInfo","content.category":"user","event.count":"1","event.expected_count":"1"}]}}
Participant
May 18, 2021

I fixed it for myself. I went to (Mac OS) /Users/<My Username>/Library/Application Support/Adobe/ and renamed the UXP Folder to something else (I deleted it completly). Now everything is working so far.

Community Expert
May 18, 2021

Hi Gil,

thank you for sharing your solution with all forum users. 🙂

Participant
May 17, 2021

I have the exaxt same problem. I was using photoshop last week, now I came back from vacation and I get the same error. I am starting photoshop it loads until the startscreen/splash screen and the rainbow loading icon appears (and it loads forever).

In the task-manager I also get the "not-responding" text. ( I am on a Mac Mini M1)

ApicatAuthor
Participating Frequently
May 17, 2021

Same here.

Community Expert
May 17, 2021

Hi Apicat,
have you tried to do a fresh install of Adobe Photoshop? In addition, I also attach this page relating to Adobe Photoshop for M1 processors: Photoshop for Apple Silicon

ApicatAuthor
Participating Frequently
May 17, 2021

I did actually delete everything about adobe and reinstall again still same problem exist.