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Participating Frequently
January 4, 2023
Question

Very frustrating image import issue - please help

  • January 4, 2023
  • 21 replies
  • 654 views

I have downloaded several hi-res images, most of which are 4256 x 2832 and when I pull those images into photoshop, they appear pixelated and of horrible resolution, even though when I open them in a simple image viewer they look great. 

 

I've been scouring other forums and using some of the other suggestions seen, but I cannot figure this out. I've tried...

 

- Uninstalling/reinstalling

- Deleting user preferences

- Changing Image Interpolations

- Clicking on/off "Resize Image During Place"

 

I am at a total loss here and I cannot use photoshop for an urgent project I have. This is really frustrating. If anyone has real suggestions, please let me know. I know the question will come up of showing pictures of this, but I cannot show them due to the privacy of the project I am working on. Like I said, the hi-res image is appearing pixelated and of very poor quality when dragged into photoshop.

 

This topic has been closed for replies.

21 replies

RZ_UserAuthor
Participating Frequently
January 4, 2023

When at look at the info panel for the image in question, it is showing the correct size. See below...

 

RZ_UserAuthor
Participating Frequently
January 4, 2023

It's downloaded from the internet, original size is 4256 x 2832. When I bring it into photoshop it is saying its small. I did not scale the image at all before or after it was brought into photoshop. This is so frustrating.

Legend
January 4, 2023

That's not 4256 pixels, its a quarter of that.

Kevin Stohlmeyer
Community Expert
Community Expert
January 4, 2023

Is this the downloaded file from the internet or the Photoshop file you are dragging into?

Derek Cross
Community Expert
Community Expert
January 4, 2023

If you look at the dimensions, you've reduced the size by a lot, when you enlarge that image it will appear pixilated. 

Are you using the image for printing or for use onscreen say for example for  the web?

(Use Smart Objects when changing the size of images to protect their resolution.)

RZ_UserAuthor
Participating Frequently
January 4, 2023

Kevin Stohlmeyer
Community Expert
Community Expert
January 4, 2023

What @Derek Cross was referring to was the Image Size in Photoshop>Image>Image Size menu, not the original size you are dragging in.

Post a screen shot of that dialog box.

D Fosse
Community Expert
Community Expert
January 4, 2023

Set View > 100%, take a screenshot and post it here.

 

100% represents one image pixel by exactly one screen pixel. It's the only way to see the pixel structure accurately.

RZ_UserAuthor
Participating Frequently
January 4, 2023

When I import the image into photoshop it is not a Smart Object becuase I just downloaded it off the web. If I try to re-size to smaller or larger using the Image Size tool, it only makes the image even worse. The problem is its coming into photoshop worse than it should be. The image size is 4256 x 2832 like mentioned before.

 

I'm using the latest 2023 version of Photoshop, and tried older versions but this keeps happening. 

 

I have a lot of disk space and I purge my memory constantly. 128 GB available. Working on an iMac Pro 2017.

 

 

Derek Cross
Community Expert
Community Expert
January 4, 2023

By the way, which version of Photoshop and OS and how much RAM and spare hard disk capacity do you have?

Are you able to open other images successfully in Photoshop?