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defaultex71hg1cj4ry
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August 9, 2023
Question

VIDEO TDR FAILURE BLUE SCREENS

  • August 9, 2023
  • 1 reply
  • 2095 views

Unfortunately I have to uninstall my Adobe Photo apps at present because of a constant Video TDR Failure Blue Screen occurring. I have technicians working on the problem but no one can fix it... Very Frustrating to say the least. Has anyone else come across this problem??? I have the latest Apps and Drivers and more than enough Specs on my Lap Top. The local technician has contacted others but still no results. He even loaned me a new SSD to try but it is still happening. I have to take my laptop back today. I would appreciate any suggestioins to get me up and running again. I think we may try a total reinstall of Windows 10 and may even upgrade to Windows 11. Getting Desparate and losing money.....

Thanks everyone for reading this.

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    1 reply

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 10, 2023

    This is timeouts on your GPU and is not SSD related. Have you tried increasing the registry TdrDelay and TdrDdiDelay values? Photoshop now uses the GPU much more than previous versions.  The instructions below, which were put in place for the long GPU based computations in Adobe Substance 3D apps, show how and may help the issue you are having:

    https://helpx.adobe.com/substance-3d-painter/technical-support/technical-issues/gpu-issues/gpu-drivers-crash-with-long-computations-tdr-crash.html

     

    If you are not confident editing the registry, show those instructions to your IT technician.

    Dave

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