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c-roberto78
c-roberto78
Participant
August 17, 2021
Question

Visual Glitch when zooming in and out in Photoshop

  • August 17, 2021
  • 3 replies
  • 7423 views

I just updated Photoshop to the latest version.  I am now getting a weird visual glitch that looks like a pixelated residue being left behind whenever I zoom in and out.  It's not on the actual file but it's incredibly distracting.  Anyone else seeing this or have a solution?  It's only doing this with some files.  Never had this problem before today.  Photoshop v22.5.0 on a 2020 27" 5k retina iMac 3.8 GHz 8-Core Intel i7 processor AMD Radeon Pro 5500 XT 8 GB graphics. 64 G 2667 MHz DDR4 ram

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    3 replies

    TheDigitalDog
    TheDigitalDog
    Inspiring
    August 17, 2021

    First, try disabling GPU in the preferences (Preformance tab). Any better?
    If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
    If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
    Some have reported color issues with displays that have an HDR option. Open Display Settings and toggle off the "Use HDR" switch if such an option exists.
    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Danny51
    Danny51
    Inspiring
    August 17, 2021

    Thank you very much for that very detailed and fast answer!
    In my case, disableing GPU did fix the problem, but now photoshop is very slow and laggy. I've checked for the newest driver version of my graphics card and it's up to date. I do remember having an issue where Illustrator used to crash all the time last year, where disableing GPU did also fix it but resultet in AI being slow, eventually, some update to Illustrator fixed it. I think the issue back then was that my graphics card was not in the list of supported GPU in Illustrator (I have a AMD Radeon Pro 5700).

    Since my old Photoshop version worked fine, I think I might reinstall the previous version.

     

    TheDigitalDog
    TheDigitalDog
    Inspiring
    August 17, 2021

    As Photoshop (and Lightroom Classic and ACR) keep progressing, more and more functionality is offloaded to the GPU. You turned it off, the issue is gone but yes, you'll see slower performance not using the GPU. There isn't much you can do but update the GPU or driver or roll back. Again, the issue is with the GPU. 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Danny51
    Danny51
    Inspiring
    August 17, 2021

    Having the same issue. I mean it looks cool but is annoying to work with, on top of that, now photoshop has trouble starting and when I click on recent files, they won't open. Using Mac os catalina.

      c-roberto78
      c-roberto78Author
      Participant
      August 17, 2021

      Update:  If I change the canvas color to black, the issue is not visible, but the default setting and all shades of gray are affected.

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