WACOM and Photoshop Problem

Community Beginner ,
Feb 16, 2022 Feb 16, 2022

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When using Wacom Pen to use hand tool to move around/ pan /zoom, Photoshop freezes one image, I have many images open, but the screen stays stuck on one image. And then I need to close photoshop and re-open it again. Sometimes with losing my work, sometimes not

 

I currently have to use my mouse for above instead of Wacom intuios S pen

 

Photoshop 23.2

Windows 10 Pro

Intel(R) Xeon(R) CPU E31230 @ 3.20GHz 3.20 GHz

16GB ram

 

 

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Hi there,

Thanks for reaching out. We're sorry to hear about the trouble experienced with Photoshop.

Since when are you seeing this issue? Have you tried any troubleshooting steps?

Do you have the latest version of the Wacom driver installed? Drivers | Wacom

You may try to reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

 

We have a similar issue discussion on the forum. Please check once and upvote it: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-rotation-tool-on-wacom-tablet-expresskeys-....

 

Let us know if this helps,

 

Thanks

Ranjisha

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