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K_Hao
Participant
April 11, 2018
Answered

[Wacom bug] Unable to paint in Photoshop anymore, every tool turned into the move tool.

  • April 11, 2018
  • 7 replies
  • 16196 views

No matter what tool is selected, Photoshop treats my pen like it's the move tool and it's really annoying.

Video examples:

https://i.imgur.com/UTmNmCL.gifv (Using an Intuos Pro 2017)

https://i.imgur.com/7JLER6u.gifv (Same thing with an Intuos Art 2016)

But if the pen doesn't touch tablet, then it treats it normally, like if I use three fingers to simulate a left click held down:

https://i.imgur.com/FY4n0jk.gifv

My "move" shortcut is not held down.

The only thing that works correctly is the actual move tool. Does anyone have a fix for this? It's really annoying. It works normally with Paint Tool Sai. I've updated the drivers, even uninstall and reinstalled. Reinstalled Photoshop, and even had to reinstall Windows 10. Nothing helps at all, and a day of wasted work is a really shitty feeling.

Extra notes:

1. Something interesting to add that may or may not be related is that my left clicking becomes unresponsive IF, using my Intuos Pro pen, I right click anywhere within a Google Chrome window. Very strange. The only way to get left click working again is to RIGHT CLICK on my desktop, then everything returns normal.

2. Paint Tool Sai works and draws fine, but using my pen's button to move the canvas doesn't work, however manually doing it with the keyboard (holding space to move canvas) works.

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hi, the easiest solution is to apply this windows update that fixes the problem created by the previous one: Cannot paint with stylus when zoomed in on image | Windows 10

    7 replies

    Participating Frequently
    June 13, 2018

    Hi All,

    I have got the same question but on a Mac. Anyone know how to fix this?

    Thanks a lot!

    PECourtejoie
    Community Expert
    Community Expert
    June 13, 2018

    Kenny, create a new thread that includes  Mac in your title description .

    Participating Frequently
    June 13, 2018

    Hi, I have created a new one and attached the link below.

    Re: Unable to paint in Photoshop anymore, every tool turned into the move tool (MAC)

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    May 8, 2018

    Hi, the easiest solution is to apply this windows update that fixes the problem created by the previous one: Cannot paint with stylus when zoomed in on image | Windows 10

    Participant
    April 18, 2018

    I just bumped into this elsewhere, which worked for me. No need to uninstall a windows update, or switch drivers:

    1. Use notepad to create a text file and type in :

    UseSystemStylus 0

    2. Save the file as PSUserConfig.txt in the following location
    C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

    Juan C Walls
    Participating Frequently
    April 18, 2018

    David,

    Davescm already gave this solution in the first reply of this very same thread.

    Participant
    April 18, 2018

    So he did. So many open tabs, so little time sorry about that.

    Participant
    April 17, 2018

    How can you solve the update issue if you have a dual monitor? My pen still can't register Photoshop at all.

    miked83203913
    Participating Frequently
    April 17, 2018

    I have 2 monitors and it works fine for me. Use that command that Ged posted. It should work.

    Participant
    April 12, 2018

    Thats amazing thank you so much guys

    Participant
    April 12, 2018

    Solved the issue instantly for me.
    Thanks, and I hope this will be useful for others.

    davescm
    Community Expert
    Community Expert
    April 11, 2018

    Hi

    The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop.

    You can either - undo the update

    or

    Do the following:

    1. Use notepad to create a text file and type in :

    UseSystemStylus 0

    2. Save the file as PSUserConfig.txt in the following location
    C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

    3. Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"

    4. Restart Photoshop (if it was open when you did this)

    That is it - all should now work well

    Dave

    April 11, 2018

    What is MS doing, last month it was this update KB4089848 and now it's this one KB4093112

    davescm
    Community Expert
    Community Expert
    April 11, 2018

    That is why I went for the Wintab solution rather than uninstalling updates.  No doubt Microsoft/Wacom/Adobe will eventually fix it but the Wintab solution works now without losing any benefits (??) from the Windows update.

    Dave