Known Participant

Question

Wacom compatibility issues with new Photoshop 2020

Forum|Forum|6 years ago
November 6, 2019
4 replies
16305 views

Just recently bought a new Wacom pro downloaded the new drivers etc I have been setting up quick keys and functions keys for Photoshop and Illustrator. I have also just updated Photoshop to the new 2020 version as some of the updates would really help my workflow. But I have now discovered there are compatibility issues with the new version of Photoshop and the Wacom pro. When setting up ExpressKey settings or pen settings the new Photoshop2020 does not recognise the Wacom Pro but the 2019 version does.

Does anyone have a clue as to why this is happening?

This topic has been closed for replies.

A

ArtboySHF

Participant

This works for 2019 and 2020 photoshop and Intous 5 and windows 10 ............

creat a txt file named "PSUserConfig.txt" in that write one line "UseSystemStylus 0"

Save it on your systeme here:

C:\Users\(YOUR NAME)\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

Restart Photoshop

And be sure to thank these guys:

https://youtu.be/sGi47EWEkuY

M

masam92234956

Participant

This saved me. Thank you so much!

brezeljo

Participating Frequently

Same here, Intuos pro, Mac Mojave, I removed all Wacom related files to do a fresh installation with the latest driver but that doesn't help.

B

BrettSimms

Inspiring

Ditto here - rocker button function is not working properly for me. Backward as right-click (default behaviour) is ok, but the foreward click does not work at all. Still works fine in 2019. Latest drivers etc etc.

JJMack

Community Expert

I have not install the latest Wacom driver I'm still on

That drivers on windows seems to be working with all the versions of Photoshop I have installed. CS3, CS6, CC 2014, CC 2018, CC 2019 and 2020. I have configured my Wacom pro to use Wintab with Photoshop for old versions of Photoshop only have WinTab support and I have configured the newer version of Photoshop the can support pens via Microsoft INK APIs to use WinTab APIs instead.

I reverted back to version 21.0.3 Adobe broke other things besides Wintab support in the 21.1 update like Actions with Save As steps.

JJMack

Colette WIlsonAuthor

Known Participant

I'm glad Windows is working, still having issues with Mac and new Photoshop. Ive tried reinstalling the app but still have the same problem. Maybe need to check with the Wacom community and see if anyone has answers. Could be we need a new driver?!

Thanks

Colette

A

Anonymous

I'm also having issues with the new Photoshop 2020, besides it turning all of my custom brushes into tools. The brush tool is not taking input from my Cintiq Pro. Works fine with the mouse but won't produce anything with the Wacom pen. Yet all of the other tools seem to work with the Wacom pen, at least the ones I've tried so far, like the pencil tool and lasso tool. I haven't found any answers yet. Looking to see if there is some way to install the old version of photoshop back onto my system so I can get my work done.

A

Anonymous

I was able to reinstall the 2019 version of photoshop CC from the creative could pannel and click on the three dots next to the open button. From there I installed the older version which is v 20.0.7. I'll have to reload all of my custom brushes again, but my Wacom pen is working as it should.

Update: Some of my custom brushes are now also causing a glitch with v 20.0.7. As soon as I install them the brush tool in photoshop stops working. Then I have to uninstall photoshop and reinstall it to at least get the basic brushes back. Sadly resetting the tools does not solve the issue.

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