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Rhubarb Pie
Known Participant
September 26, 2022
Question

Wacom Intuos pen not working properly [Mac OS 12.4]

  • September 26, 2022
  • 4 replies
  • 3907 views

The Wacom pen I'm using has suddenly stopped functioning properly in at least 2 ways. (1) There's a lag; the cursor is slow to follow my movements. (2) The pen pressure has stopped working. There is no change to the size or transparency of a brush stroke as there should be for the brushes I'm using. How do I fix this? It's completely interefering with my workflow.

I'm on a Mac. I've updated to the most recent version of Photoshop and I've restarted my computer, but that didn't fix it. I checked to make sure that the Wacom driver is up-to-date and it is. I completed Wacom's diagnostic test for this pen and could find no issues. Please help!

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4 replies

War Unicorn
Community Expert
War UnicornCommunity Expert
Community Expert
September 27, 2022

This is probably going to sound dumb, but are you connecting via USB, or wirelessly via Bluetooth? If the latter, Bluetooth can be picky with distance. Just having my Intuos a few feet from the Bluetooth receiver causes lagging issues. Bring it closer, and it all goes away.

R
Rhubarb PieAuthor
Known Participant
September 27, 2022

Thanks for the suggestion, War Unicorn. My tablet is connected w/ USB, though of course the pen itself isn't connected to anything.

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    September 26, 2022

    Have you updated the Wacom driver?

    https://support.wacom.com/hc/en-us/articles/4407257968663

    Or tried rolling back the Wacom driver?

     

    There do seem to be a lot of hits if you look for wacom issues with Photoshop an Mac OS12.4

    This reddit post is typical

    https://www.reddit.com/r/MacOS/comments/uxjy2r/monterey_124_wacom_cintiq_no_longer_working/

     

    I've changed your subject line to show this is with Mac OS12.4.  That will attract the right p[eople to your thread.  Kevin is doing a stellar job for you right now though.

     

     

    R
    Rhubarb PieAuthor
    Known Participant
    September 27, 2022

    Thanks for the suggestion, Trevor.

     

    I have now uninstalled and reinstalled the latest Wacom driver. This seems to have fixed the tracking issue I was having but not the pen pressure issue. So, following Wacom's advice, I uninstalled that driver and then installed an older one, which is much faster said than done. It's taken a long time and quite a few computer restarts. Still, the pen pressure issues persists. So I followed Adobe's advice and uninstalled all Adobe products then installed an older version of Photoshop. Still, the pen pressure issue persists.

    I don't know what to do now!

     

    R
    Rhubarb PieAuthor
    Known Participant
    September 27, 2022

    Thats interesting the IOManager especially should come with newer Wacom drivers.

    Do you have the same issue with Pen Pressure in other applications like Illustrator?


    I don't use Illustrator extensively so am not as familiar with it. Which tool would I select in order to test the pen pressure in Illustrator?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 26, 2022

    Are your brushes utilizing the pressure controls in the top option bar?

    Also what do you have set for Smoothing Options?

    Last - what version Mac and OS are you on? It could also be a matter of graphics card compatibility.

    R
    Rhubarb PieAuthor
    Known Participant
    September 26, 2022

    Thanks again, Kevin.

    I tried clicking on each of the little icons you circled in the top option bar (individually), and then making a brush stroke, but there's no difference. My smoothing options are the same as what you show.

    My Mac OS is 12.4:

    Any other suggestions? I'm getting desperate here; I have a work deadline EOD tomorrow and I can't complete this project w/out the pen pressure!

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 26, 2022

    I had another user with similar issues they contacted Adobe support via chat and had them run as a Root User. It worked then.

    https://support.apple.com/en-us/HT204012

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 26, 2022

    Go to Apple System Preferences/Security and Privacy:

    1. Full Disk Access:

    • Make sure PS is there and checked.
    • Then - Wacom Tablet Utility App, Wacome Desktop Center in and checked.

    2.  Input Monitoriing:

    • Wacom Tablet Driver
    • Wacom Touch Driver
    • Wacom Desktop Center
    • com.Wacom.IOManager.app
    • Wacom Tablet Utility.app
    • FirmwareUpdater.app
    • com.Wacom.DataStoreMgr.app

    3. Accessibility:

    • com.Wacom.IOManager.app

     

    After youve confirmed or added all these - restart your computer.

      R
      Rhubarb PieAuthor
      Known Participant
      September 26, 2022

      Thanks very much for taking the time to respond, Kevin. I have done what you suggested, with the exception of step 2 because I'm not able to find all of those items on my machine in order to add them. I'm attaching an image to show what I do have.

      After restarting my computer, unfortunately I'm still having the same issue with the pen. 😞 

      Any other ideas?

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