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September 23, 2022
Answered

Wacom Intuos Pro not working in Photoshop 2022

  • September 23, 2022
  • 1 reply
  • 3589 views

Hi,

I know this problem's been discussed previously but I've tried all the solutions from other discussions and nothing's work. So fingers crossed for a new idea!

The preference settings for my Wacom Intuos Pro are not appearing in Photoshop 2022. For example the express keys aren't assigned as I set them up, they're staying as the default for the tablet. This is happening in all the 2022 creative cloud apps, but I use photoshop the most.

This isn't happening in other applications - I use Vectorworks and the express keys are assigned and working fine. So it's an Adobe specific issue. The Mac is brand new so everything's been cleanly installed with default preferences.

This is my setup:

Mac Studio - M1 Max chip - macOS Monterey 12.6

Photoshop 23.5.1

Wacom Intuos Pro (PTH-660) - driver 6.3.46-2

Things I've tried:

1. Reinstalled mac OS and checked it's the latest version.

2. Reinstalled photoshop and checked it's the latest version, made sure all preferences are reset to default.

3. Deinstalled the Wacom driver - a full manual deinstall where I searched through all the files and manually deleted them as advised in this threat - https://community.adobe.com/t5/photoshop-ecosystem-discussions/wacom-express-keys-yet-again-not-working-for-photoshop/td-p/10988704 Then reinstalled the driver and setup the express keys from scratch rather than importing the preferences from a saved file.

4. Spoken to Wacom support who suggested the same as above, then ran out of ideas and said ask Adobe!

Can anyone suggest anything else please?

My super speedy mac is working like a snail as I jump between tablet and trying to remember keyboard shortcuts!

Many thanks everyone.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Go to Apple System Preferences/Security and Privacy:

1. Full Disk Access:

  • Make sure PS is there and checked.
  • Then - Wacom Tablet Utility App, Wacome Desktop Center in and checked.

2.  Input Monitoriing:

  • Wacom Tablet Driver
  • Wacom Touch Driver
  • Wacom Desktop Center
  • com.Wacom.IOManager.app
  • Wacom Tablet Utility.app
  • FirmwareUpdater.app
  • com.Wacom.DataStoreMgr.app

3. Accessibility:

  • com.Wacom.IOManager.app

 

After youve confirmed or added all these - restart your computer.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
September 23, 2022

Go to Apple System Preferences/Security and Privacy:

1. Full Disk Access:

  • Make sure PS is there and checked.
  • Then - Wacom Tablet Utility App, Wacome Desktop Center in and checked.

2.  Input Monitoriing:

  • Wacom Tablet Driver
  • Wacom Touch Driver
  • Wacom Desktop Center
  • com.Wacom.IOManager.app
  • Wacom Tablet Utility.app
  • FirmwareUpdater.app
  • com.Wacom.DataStoreMgr.app

3. Accessibility:

  • com.Wacom.IOManager.app

 

After youve confirmed or added all these - restart your computer.

Fine Tooth
Participant
January 24, 2023

Hi Kevin,

Went through all of those steps, located and added all of the files, restarted, did not work for me. 

I uninstalled, reinstalled, did all steps again, and I am STILL unable to use the express keys as customized for Adobe programs.  The "all other" settings work everywhere, including in PS, AI, and ID, but the ones set for those programs just don't work.

Do you have any other suggestions up your sleeve?

 

Thanks!

Participant
April 20, 2023

Same story here. Photoshop does not work. Intuos4 WL. Was thinking of upgrading to Pro, but now I will not...

Big Sur on a Mac.