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SoapforSoap
SoapforSoap
Participant
April 25, 2018
Answered

Wacom pen not working in Photoshop

  • April 25, 2018
  • 4 replies
  • 35302 views

Hello,

So photoshop was working perfectly fine with my Wacom tablet but after a recent update, my pen tool does not function as it should be. Usually, when I plug in my table I can just use my pen tool to draw but now I have to hold down the side button that is set to right click in order to draw. At first, this isn't a problem but because I have to hold down the side button in order to draw every time I tap with the tip of the pen the options tap with the brush adjustments keep bopping up and blocks my path to paint and draw fine details.  So basically my pen is behaving like a mouse pad, I have to hold right click in order use any of the tools.

I've tried uninstalling and reinstalling, using an older version of Photoshop and nothing; the issue is still there, at first I thought maybe it could be my tablets that is the issue but it works perfectly in Paint Tool Sai and MS Paint.

I have creative cloud if that helps to narrow down the issue.

Correct answer

Hi

There was an issue with a recent Windows 10 update that caused strange Pen behavior and has since been fixed with another recent update.

Not sure if this relates to you but worth checking out

More info

https://support.microsoft.com/en-us/help/4093105/windows-10-update-kb4093105

"Addresses an issue that might cause some users to experience unexpected panning or scrolling in certain apps while using the pen."

Try updating Windows, you should be on OS Build 16299.402

4 replies

BCR8TV
BCR8TV
Participating Frequently
February 8, 2020

The link you gave here doesn't work as of 2/8/2020, but I'm having the same issue.  My Windows 10 PC is up-to-date as is my Adobe Photoshop.  That said, I'm working with an older model Wacom pen and tablet, beginner type.  It was working fine w/PS last week, but this morning, nil.  The pen is working in all other programs, so that's why I was puzzled as to why it won't work in PS.  I'm in college for Animation, so I really need to be able to used my Wacom pen with my PS to create higher details and so forth.  Hope you or someone here can help.   Thanks so much and hope you have a terrific day.

adbaer
adbaer
Participant
July 30, 2021

did you ever find a solution?

    Ex-photo printer
    Ex-photo printer
    Inspiring
    December 5, 2021
    To fix Wacom tablets not working correctly in Photoshop: create a .txt file containing only “UseSystemStylus 0” (without the quotes) and name it “PSUserConfig” (without quotes).
    Then place it in the following folder :

        For Windows : C:\Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2015
    \Adobe Photoshop CC 2015 Settings (Or select your Photoshop Version if it’s an other one).
      K
      Kostas Ord
      Participant
      June 6, 2018

      Hi, I have the same issue. my pen crushes at Lightroom. I have to close Lightroom and open it every 2-5 photos to work correctly.
      Photoshop worked perfect and to all other apps in my pc so it is not a Windows problem but a Lightroom issue that exist over a year now.

      if anyone found a solution (because I do not think that Lightroom team will do anything as the time has shown ) I would appreciate a lot for not having to change planform to be able to do my job

        K
        Kostas Ord
        Participant
        June 6, 2018

        forgot to say that I have the latest full updated win 10

          kaesowna
          kaesowna
          Participating Frequently
          May 5, 2018

          Hello I am also having a major issue with my pen. It doesn't act how it should IN PHOTOSHOP. But Acts fine on another program when checking the pen pressure and behavior. I do not have Windows I have a Mac. Please someone help out if they can because I have tried everything. I just today before wiritng this uninstalled photoshop cc and am going to see if that helped as soon as I redownload it.

            kaesowna
            kaesowna
            Participating Frequently
            May 5, 2018

            Just letting anyone who might see this know that I had to UNINSTALL PHOTOSHOP and then REINSTALL it to get the pen to exactly like it was meant to and it did immediately. The line does not lag. It follows my pen from start to end when I stop. I am so grateful I managed to fix this.

              A
              Anonymous
              Correct answer
              April 25, 2018

              Hi

              There was an issue with a recent Windows 10 update that caused strange Pen behavior and has since been fixed with another recent update.

              Not sure if this relates to you but worth checking out

              More info

              https://support.microsoft.com/en-us/help/4093105/windows-10-update-kb4093105

              "Addresses an issue that might cause some users to experience unexpected panning or scrolling in certain apps while using the pen."

              Try updating Windows, you should be on OS Build 16299.402

                SoapforSoap
                SoapforSoapAuthor
                Participant
                April 25, 2018

                Hello,

                thank you for helping, I checked and my computer is updated to the latest windows and I also found a post with similar issues as I have experienced and this seems to resolve my issue.

                Photoshop - Wacom - Latest Update Bug

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