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Brendan D Rowlands
Inspiring
November 3, 2022
Answered

Wacom Tablet Assigned Express Keys Not Available in PS 2023

  • November 3, 2022
  • 6 replies
  • 7402 views

I have recently upgraded to PS 2023 and Wacom Driver 6.4.0-6 and I have assigned shortcuts to the Express Keys via System Preferences but these are not available when running PS 2023. I also upgraded to the latest LRC and the assigned keys here are working fine.

 

I have been in contact with Wacom and we have tried 3 or 4 ideas to fix this but so far unsuccessfully and we have run out of options!

 

Has anybody else seen these issues and found a solution?

 

Thanks, Brendan

 

Additional data

Mac OS Monterey 12.6.1 on a late 2015 iMac

 

 

    This topic has been closed for replies.
    Correct answer Brendan D Rowlands

    Adding to my first post on this.....

     

    I have just tried using the previous version of the Wacom tablet driver (6.3.46-2) and this has fixed the issue for now.

     

    Brendan

    6 replies

    B
    Brett Joslin
    Participating Frequently
    March 19, 2023

    Did anyone have any luck getting this resolved?  The command Keystroke issue just happened to me and i sucks.  I'm using a Mac.  

    B
    Brendan D RowlandsAuthor
    Inspiring
    March 20, 2023

    Hi Brett

    So far no luck! And its very annoying. There have been a couple of upgrades in both iOS (although limited for me as my Mac is no longer compatible with the latest version so I'm still using Monterey!) and Adobe photoshop. I don't know if there has been an upgrade of the wacom software but nothing seems fixed so far, at least not by default. I'm going to load the keystrokes again manually and see how that goes. If it fixes anything i'll definately post it here.

    Regards. 

    B
    Brett Joslin
    Participating Frequently
    March 20, 2023

    Bizzare.  I was working on a photo and it worked one day and didn't the next.  I wonder if Wacom has any updates?

    B
    B_Jacobson
    Participant
    February 1, 2023

    So I'm not sure if this just works for me but I thought I'd post it in hopes it helps someone else.  I'm using the Intuos Pro/Win 11/PS 2023 and the express keys don't work after starting photoshop.  However, with Photoshop open, I unplug the USB-C connection from tablet and then plug it right back in and voila, it works.  I've done this three seperate times and it's worked each time.  Hope this helps...  

      T
      tombaumannfotografie
      Participant
      February 6, 2023

      No this doesn't work with my setup (macOS Monterey 12.6.3 and PS23) so I'm still not able to use the express keys. It's annoying.

      B
      Brendan D RowlandsAuthor
      Inspiring
      February 13, 2023

      Hi. Didn't work for me either using the same set up (OS and PS). It's shame. I was really hoping B_Jacobson had found a fix. Doesn't seem either Adobe or Wacom!

      Regards, Brendan.

        S
        Sergio Lopez-Pineiro
        Participant
        November 24, 2022

        I'm running into the same issue: the Express keys that Photoshop 23 seems to use are the ones assigned to All Applications. Photoshop 23 ia not able to recognize/use the Express Keys specifically assigned for it within Wacom Tablet Preferences. Any help to fix this would be appreciated!

        J
        juke99
        Participating Frequently
        December 13, 2022

        I have exactly same problem but with Windows 11 and Photoshop 2023.

          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          December 14, 2022

          @juke99 did you try the older driver, as hinted by @Sergio Lopez-Pineiro 

          Trevor.Dennis
          Community Expert
          Trevor.DennisCommunity Expert
          Community Expert
          November 4, 2022

          I wonder if Wacom Preferences is looking at the previous version of Photoshop? 

          I don't know how to edit the target file path, so you might need to delete and add it again

            T
            tombaumannfotografie
            Participant
            November 23, 2022

            I've got the same problem. I deleted the file path and added it again. It still doesn't work. I had this problem already with PS 22. Could you solve the problem?

              B
              Brendan D RowlandsAuthor
              Inspiring
              November 23, 2022

              Hi Tom

              I have not been able to fix this yet. I did not notice too many issues with PS22  - occasionally I needed to reload via the backup - but definately not working with PS23. I have installed the previous version of wacom drive and I thought I'd fixed it but It turned out not to have worked. I have not tried to re-install PS22. I was wondering if its an OS issue. My Mac is a bit old and does not support the latest OS so I'm stuck on OS Monterrey.

               

              Has anyone seen these issues with the OS Ventura?

              Regards

                PECourtejoie
                Community Expert
                PECourtejoieCommunity Expert
                Community Expert
                November 4, 2022

                Hello, could the express-keys be software version linked (I.E. they would be linked to Ps 2022, not Ps 2023? ) This is a wild guess...

                  B
                  Brendan D RowlandsAuthorCorrect answer
                  Inspiring
                  November 3, 2022

                  Adding to my first post on this.....

                   

                  I have just tried using the previous version of the Wacom tablet driver (6.3.46-2) and this has fixed the issue for now.

                   

                  Brendan

                    B
                    Brendan D RowlandsAuthor
                    Inspiring
                    November 4, 2022

                    Back again... actually the fix I reported yesterday lasted less than 24 hours. So if anybody has any other fixes please can you help. 

                    Thanks

                     

                    Brendan

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