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Forum|Forum|5 years ago
May 31, 2020
4 replies
2266 views

Hey there, I keep getting this message when I try to open any of my Adobe apps. My subscription is up to date and I am connected to the internet. My computer is also automatically set to the correct time. I have updated Creative Cloud and the apps I'm trying to use, but I still seem to be having issues. I browsed for a while on this forum but was never able to find a solution to this issue that worked for me. I've had no issues with any of these apps in the past.

I am on macOS High Sierra Version 10.13.6

Problem or error

This topic has been closed for replies.

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dragos_syncro

Participating Frequently

Hi there,

I get the same message. I logout and loginin the CC app and it works for Photoshop for example, but later it happens again with Bridge or Illustrator. It is so annoying!

Ussnorway7605025

Legend

Yes each software runs independent which is why your best option is to sign in and out from the cc app instead of the individual software

Ussnorway7605025

Legend

This is very common

The software is designed to call home from the cc app

Example, let's say you browser the internet page of Adobe and press the sign out at the end... Perhaps you are using a public library computer and the policy says to do so

When you get home and fire up Photoshop it may give you this error message and the fix would be to run Adobe cc app to sign back in

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Emmett MikitaAuthor

Participating Frequently

I am currently on my home computer, and this did not fix the problem.

mglush

Community Expert

When you said above that you updated Creative Cloud, did you mean that you updated the Application Manager? If not, have you tried that also?

This seems to be a Creative Cloud issue.

Michelle

mglush

Community Expert

Hi! This may seem like a basic question, but have you logged into your Adobe Creative Cloud? If so, see if you have any updates and try udating one of your apps to establish the connection. Also, take a look at your account settings to make sure they are up to date. Let us know if that works?

Michelle