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welcome screen shows in the background of workspace in photoshop 2021

Community Beginner ,
Aug 29, 2021 Aug 29, 2021

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I used the "Neutral filter" on this photo and I keep getting the welcome screen in the background. This has me thinking that my application is unstable but the rest of my computer is working fined. My Photoshop 2021 is updated, I definitely have enought memory but I don't know why that this has started happening all of a sudden. Asking for assistance.  Thank you in advance.

 

Screenshot 2021-08-29 124913.jpgScreenshot 2021-08-29 125036.jpgScreenshot 2021-08-29 125145.jpg

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correct answers 1 Correct answer

Adobe Employee , Aug 30, 2021 Aug 30, 2021

@Francesco Della Peruta is on the right track, almost certianly a GPU issue. Try in this order:

  1. Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
  2. If disabling Native Canvas doesn't help, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. If this fixes it, try updating your graphics driver and re-enable Use Graphics Processor.  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
...

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

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I think is a display card related issue. Try to update all the drivers, or to temporarly disable gpu and so on...

 

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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@Francesco Della Peruta is on the right track, almost certianly a GPU issue. Try in this order:

  1. Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
  2. If disabling Native Canvas doesn't help, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. If this fixes it, try updating your graphics driver and re-enable Use Graphics Processor.  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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YAAAAS!!! It worked!!! (Disable Native Canvas) Thank you all for the assistance.  I am truely grateful 🙏🏾🙏🏾🙏🏾

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