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williamh28333347
williamh28333347
Participating Frequently
July 16, 2018
Answered

What on earth would cause this inaccurate preview and export?

  • July 16, 2018
  • 2 replies
  • 636 views

Hello - I'm toying with a small image. A few hours ago I exported it as JPEG after dragging the image layer about 25px down so there was a white gap at the top.

Flash-forward to now, where I cannot add a smaller 5px gap in the same image without the preview and the exported JPEG showing something closer to 25px. I say something closer because it actually does seem to decrease the gap, but it decreases it maybe 5px, with the remaining 20px gap intact in the export. Here is a screen capture. I just reinstalled using the latest version, closed everything, rebooted, and now back on this same PSD, same behavior.

Any ideas?

Thank you

Bill

    This topic has been closed for replies.
    Correct answer c.pfaffenbichler

    Can you provide the file?

    What happens if you manually amend the Canvas Size in the Export dialog?

    Does Save for Web (cmd-alt-shift-S) work as expected?

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    July 16, 2018

    The number should be about 560 not 590 pixels high after analyzing a screenshot. Appears somehow the wrong number is getting in there.

    I see your reset button is greyed out so you should  be to the canvas size already, but just pointing out that button so you keep an eye on that.

    Channels, paths or overflow type/shapes should not be causing this, so am not sure what is. If you can post the file via dropbox or similar, we should be able to better assist.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity ExpertCorrect answer
    Community Expert
    July 16, 2018

    Can you provide the file?

    What happens if you manually amend the Canvas Size in the Export dialog?

    Does Save for Web (cmd-alt-shift-S) work as expected?

    williamh28333347
    williamh28333347Author
    Participating Frequently
    July 16, 2018

    Hi and thanks for your time!

    I tried supplying the PSD. Apparently that's not allowed. I'm a forum newb - how do I do it?

    The CMD + Option + Shift + S did indeed give me a Save interface I had never seen before and it worked once I changed from gif to jpeg. The gap is accurately represented.

    Strangely though, other PSDs are now doing the same thing when I simply Export As - why is that process wrong? Any idea? I've created my web images the same way for several years without any of this strange gapping issue.

    Thanks

    Bill

    williamh28333347
    williamh28333347Author
    Participating Frequently
    July 18, 2018

    Looks like you are on Mac, so that heavily rules out a viral situation that day.

    Helps so much that you posted a file, sorry I have not figured this out yet. Quite unusual.

    I do remember a bug with someone wanting for example a 480x240, and they kept getting a  479x240 document on export as. The temporary fix at the time was to adjust canvas size to 481x240 to get a 480x240. and they did do an adobe update patch that addressed that i believe. So might this have to do with you updating your illustrator to fix this, as your original post mentions you reinstalled correct?


    And just to be clear, I had to resolve on Day 1, so I used the workaround, but if you are driven by the technical novelty of this "bug" feel free to keep troubleshooting. For my part, I may just get in the habit of using CMD + Option + Shift + S when saving. But I do agree this was weird!

    Thanks again for the time, all!

    Bill

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