when I use the remove tool I am getting an error message

[md_nazmul_0020]

I am using Adobe Photoshop updated version, when I use the remove tool I am getting an error message that is "could not complete your request because of a program error" and can't use the tool because activation failed. Can you help me fix this?

[Myra Ferguson]

You could trying signing out of Photoshop, quitting Photoshop, restarting it, and then signing back in.

[ashczar]

I came here because I'm having the same issue, I tried this suggestion and it didn't work. Do you have any other suggestions?

[Myra Ferguson]

You could try resetting the Remove tool. To reset it, right-click on it's icon in the Options bar (if the Options bar isn't showing at the top go to Window > Options). When you right-click on it , select Reset Tool.

If that doesn't work, try restarting Photoshop and/or restarting your computer and then restarting Photoshop.

And then if it's still not working, try resetting Photoshop's preferences:

https://helpx.adobe.com/photoshop/using/video/preferences-video.html

[Eric@Intel]

For those that are seeing this issue, if you have an Intel GPU, can you share its name (see * below)?

Anyone seeing this who does not have an Intel GPU?

Temporary workaround:

• Open Photoshop
• Go to Edit->Preferences->Image Processing
• Find "Remove Tool Processing" option, change value to "More Stable"
• Click OK
• Close and restart Photoshop
• This should avoid the error by forcing the use of the CPU instead of GPU. When the issue is fixed in a later Ps update, you will want to reset this option to "Faster" for best performance.

Thanks!

* (Per AI) The easiest way to find the GPU name on Windows 11 is:

1. Right-click the Start button and select Device Manager.
2. Expand the Display adapters section.
3. The name of your GPU will be listed there (e.g., Intel (R) Arc(TM) Graphics).

[Karen30534490ovyq]

Intel(R) Arc(TM) 140V GPU (16GB)

[Eric@Intel]

Hi @Karen30534490ovyq , thank you for responding - that is one of the GPUs on which we observed the issue, and I believe Adobe will be addressing the issue in a future update.

Did the above workaround help?

[Karen30534490ovyq]

Yes

[atedevries]

Intel ARC B580