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When opening a specific jpeg, a program error occurs and it cannot be opened.

New Here ,
Jun 18, 2024 Jun 18, 2024

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Photoshop Error information
Code: -1
Text: プログラムエラーです。
Message: 要求された操作を完了できません。プログラムエラーです。
Stack:
Adobe Photoshop 25.7.0 20240415.r.504 130b225 - x86
0 address: 00007FF6DE48A322 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF6DE48425D base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF6DCE98971 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
3 address: 00007FF6DCE97C5C base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
4 address: 00007FF6D9335EE4 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
5 address: 00007FF6D93356C9 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
6 address: 00007FF6D9335529 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
7 address: 00007FF6D93499ED base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
8 address: 00007FF6DCEE89F5 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
9 address: 00007FF6DCEEBAB7 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
10 address: 00007FF6DCEEB44A base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
11 address: 00007FF6DCEC0B66 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
12 address: 00007FF6D88F11B8 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: 'xmlGetGlobalState:-1 in n.a.'
13 address: 00007FF6D88F124D base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: 'xmlGetGlobalState:-1 in n.a.'
14 address: 00007FF6D88C9CDC base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VMap2D@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
15 address: 00007FF6D88DB4BA base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: 'xmlGetGlobalState:-1 in n.a.'
16 address: 00007FF6D8A0DD3F base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: 'xmlIsMainThread:-1 in n.a.'
17 address: 00007FF6D88CC7FB base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VMap2D@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
18 address: 00007FF6DA2FB8F2 base: 00007FF6D8180000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
19 address: 00007FF99AC9257D base: 00007FF99AC80000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FF99BD4AF28 base: 00007FF99BCF0000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

 

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Adobe
Community Expert ,
Jun 20, 2024 Jun 20, 2024

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If the issue is with one file only - that means it's most likely corrupted somehow.

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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See if you can open it in another program and resave it.

You can also try changing the file extension.

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