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White areas randomly appears, it's not a display issue, but it's not pixel neither...

New Here ,
Oct 07, 2021 Oct 07, 2021

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I worked on a fil with a lot of layers (smart objects) . It's an animation .

Everything was going well during several days, I made several version of the file. The files were ok, and the export in MP4 were ok too.

Suddenly, big white area (square shaped) appear on every smart objects, avery layers:

It's not a previsualisation probleme, as this areas stay at the export. I can even modify them with the tools. But that's where everything become weird:

(There is a video to show the 2 exemple i'm talking below)

- if i try to erase them, it create others

- if i try to hide them withe a layer mask, the layer mask do not "obey" to what i'm asking it to do : my selection is note taking in account, and a new selection is created, you can see it on the layer mask on the video: i creat a square selection, and the mask create a revers L.

(There is screenshot of the 2 exemple i'm talking below)

- I wanted to save my file in JPG, to see if the white would stay : I can't save my file in anything else than PSD, TIFF, PSB and few others. JPG PNG etc isn't even proposed on the liste

- So i try to flatten the layers before saving, and the white areas changed shape (if i undo the shape go back to what it was, but each time I flatten it changes)

 

I've tried:

Turning on and off Photoshop & my mac, Unstall/Reinstall Photoshop, disable graphique card.

The shape of the areas are always the same on eache layers, they do not desappear/reappear, they are always there, in the same shape.

 

One last information:

This problem appeared because of one file. Then, every file I tried to open had the same problem. After a night of break, I tried to work first on the other files and everything was ok. But as soon as I reopened the file that caused the problem, the problem reappeared. On each files. So it's like this file activate the probleme, but then the probleme stay for all the day, on all the file (even a really small simple file)

 

Technical informations:

Last version of photoshop / Mac, Big Sur / AMD Radeon Pro 5500M 8 Go

 

Any idea... ?

Thanks !

 

 

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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Hi @default5kxvs8fwbhnm ,

 

Photoshop seems to be picking up something. It could be a stray pixel, a border or something else.

 

Try this:

  1. Select the area you wish to keep with the rectangular selection tool
  2. Choose Image > Crop

 

You can do this for the main image and any smart objects you may have.

 

Let us know how you go.

mj

 

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New Here ,
Oct 08, 2021 Oct 08, 2021

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You mean that I should erase all that is not inside the canvas?

I made a selection of all my canva size, then choose image / crop

It makes more white area appears, and it crop my image in a smaller selection than the one i have made (now my canvas is smallerCapture d’écran 2021-10-08 à 09.38.10.png

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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Hi,

 

This is very odd behaviour.

 

Do you have any layer styles r effects applied?

 

If yes, temporarily turn them off to see if that makes a difference.

 

Keep us posted 

mj

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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Can you post the PSD you're having trouble with?


Senior Product Manager - Customer Advocacy - Digital Imaging

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