White or colored squares at merge

[Pratico-Pratiques]

Photoshop v 25.7

Imac Retina 5K, 27-inch, 2017

Radeon Pro 580 8 GB

32 GB 2400 MHz DDR4

13.6.6 (22G630)

Hi!

We're having a weird bug here at the office.

After we're done editing a photo, we use an action to save our picture to 2 different servers.

The action MERGE, then SAVE at place 1 and then SAVE at place 2. and then CLOSE.

We observed that sometime, the saved photo on both of the server had this issue where there was

white squares and weird colored squares in the picture. We then find out that it happen in the process of merging the photo.

Our solution for now is to remove "close" in the action. If we see that the bug happen,

we go back in history before the merge and then roll back te action and it's ok on the second try.

Do you have any idea why this happen? It's happening on at least 2 computers here and some days are worst than others.

We mostly use spot removal and remove tool. It seems to have started a few month ago.

Any of you have had the same issue and would have a solution for us? Thank you.

 

[Myra Ferguson]

Maybe try having the action save the file locally. There can be issues when saving across a network:

• https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

[Pratico-Pratiques]

Thanks for your help!

We taught about that in the beginning too but it really does that issue after merging. We saw that the issue was the same on server 1 and server 2 so it felt like the images were corrupted before being save anywherewhere. That's why we started to look at the files before closing and saw that the issue happen right after the merge. After some research this morning, I turned off GPU compositing in Performance=>Advanced settings and so far so good. I will update if it stops for a few days/weeks.

Thanks again.

[Myra Ferguson]

Are the original images local, or are they also stored on a server?