White Screen in Photoshop

[dont61379783]

When I open Photoshop or Lightroom Classic I am getting a white screen.  When I close the white screen, Photoshop and Lightroom close.  I have attached a screen shot that shows what I am seeing.  Can anyone help me with this?

Thanks

{Edited the thread title}

[Akash Sharma]

Hi there,

Sorry that Photoshop on your computer running Windows OS loads a white screen and a blank interface.

Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html and let us know if that helps?

Also, try restoring the app preferences to default, see: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences 

Also, please check that you are using the latest version of Photoshop v 21.2.4 & Lightroom 10.3 from the Creative Cloud desktop app. See https://helpx.adobe.com/photoshop/kb/uptodate.html

Thanks,

Akash

[TheDigitalDog]

Maybe try this :  Go to Preferences >Technology Previews and check Deactivate Native Canvas. Then quit and restart Photoshop; any better? 

[dont61379783 · Accepted solution]

Thanks, but I was able to chat with someone from Adobe and he logged on to my system and took care of the problem.

[morrischris]

Can you share what exactly did the support executive do to fix the white screen? I am having this problem after the recent update. I appreciate any help.

[PECourtejoie]

Hi, try this help document: https://helpx.adobe.com/uk/creative-cloud/kb/fix-blank-white-screen-sign-in.html