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L
LauriePony
Inspiring
March 21, 2019
Answered

Why are Photoshop CC preferences grayed out?

  • March 21, 2019
  • 3 replies
  • 5868 views

I am trying to access the preferences menu but all of the menu us grayed out. I tried to do it with a file open and with no files open, same result. Help! I am hoping it is something easy and obvious that I am missing.

This topic has been closed for replies.
Correct answer Mike_Gondek10189183

How is your Adobe Cloud login looking, are you logged in without any errors?

Reset your OOBE Cache

Quit all Adobe apps including  Adobe Cloud 

delete folder here

/Users/<user folder>/Library/Application Support/Adobe/OOBE

The \Users\<user folder>\Library\ is hidden by default after 10.7,. In finder click go, then hold down option to get to the library folder.

3 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 4, 2020

"I am trying to access the preferences menu but all of the menu us grayed out."

 

Hi

Preferences is greyed out because you are in the middle of cropping. You need to cancel or accept the crop to be able to access menu items.

 

 

Jane

 

    A
    Aaron D in KC
    Known Participant
    April 4, 2020

    Well duh—that’s embarrassing!  I need to slow down and take a deep breath.

     
    Thank you!
     
    A
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 4, 2020

    You're welcome, Aaron! I'm glad it's sorted.

    ~ Jane

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    March 21, 2019

    How is your Adobe Cloud login looking, are you logged in without any errors?

    Reset your OOBE Cache

    Quit all Adobe apps including  Adobe Cloud 

    delete folder here

    /Users/<user folder>/Library/Application Support/Adobe/OOBE

    The \Users\<user folder>\Library\ is hidden by default after 10.7,. In finder click go, then hold down option to get to the library folder.

      L
      LauriePonyAuthor
      Inspiring
      March 21, 2019

      Thank you Mike! I am brand new to CC so I didn't know about checking the Cloud login icon. That fixed it. Yay, I really appreciate the swift reply.

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      March 21, 2019

      No problem, we are here to help.

      Really appreciate  the screenshot, as they seem to always help by providing more information to better diagnose an issue. Would be good if everyone would follow your example when posting.

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        March 21, 2019

        What have you done for trouble-shooting so far?

        Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

        https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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