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Question

Why do I have to set my Epson driver settings twice using Adobe's print dialog?

Forum|Forum|2 years ago
April 21, 2023
5 replies
4108 views

I've had the issue for years with Illustrator and Photoshop across many versions of the applications and of Windows. And it's been an issue with a variety of Epson printers. Why do I have to enter the printer setup and access the Epson driver's controls, set them, go back to the Adobe print dialog, see no change in page size (for example), go back to the Epson driver (which has lost the settings I just made) enter them a second time, and then see the Adobe driver agree with the Epson settings?

I've tried searching for anyone discussing similar issues, but find nothing. The latest Adobe print dialog adds some bells and whistles, but I still have to do my printer settings twice to print correctly from Photoshop or Illustrator. For photo quality prints, I always have to set the speed, color management, quality, profile, paper type and size. Why do I always have to do that twice? If this is a bug, it's the longest-running bug imaginable.

Windows

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景

景子29345926p7oh

Participant

I have the same issue with an Oki printer-- go to the print dialog, set everything up, hit ok, go back once more and do the exact same thing once more, hit ok, then it's good. It really irritates me, but it's been that way forever.

K

KK812

Participant

Did you find and answer for this. I'm using an Epson from illustrator and I have the same problem and I'm starting to think it is a Windows 11 thing. I didnt have this problem before.

davescm

Community Expert

@KK812 I would recommend you raise a new thread in the Illustrator forum.

https://community.adobe.com/t5/illustrator/ct-p/ct-illustrator

Dave

R

raznarbe

Participant

Sorry to revamp an old thread, but I've been having this issue with my Canon TS9521C as well, and I stumbled upon this thread just now when looking for a solution. I too have to go in twice in order for my settings to "stick" when changing them in the "More Settings" Canon printer preferences.

D

Dolvex31057421y9ca

Participant

The need to set Epson driver settings twice using Adobe's print dialog can arise due to compatibility issues or differences in the printing systems between Adobe and Epson. Adobe's print dialog serves as an intermediary interface between the software and the printer driver, allowing for specific print settings adjustments. However, in certain cases, Adobe's print dialog may not communicate directly with the Epson driver, necessitating separate configurations. This redundancy can be attributed to the variations in how different software applications interact with printer drivers. It is important to note that while this behavior may be inconvenient, it is not uncommon across various printer and software combinations. It is recommended to verify the print settings in both Adobe's print dialog and the Epson driver to ensure accurate and consistent printing results. This scenario can be likened to a delivery service where different stages of the process require separate actions to ensure a successful outcome, such as arranging the package pickup and confirming the delivery address separately to guarantee accurate and timely delivery.

TheDigitalDog

Inspiring

Can you post a screen capture of the issue? I have several Epsons, I don't have to set up anything twice.

The setup within Photoshop is saved within the document too. You can open a document, simply configure the print settings and close, you'll be asked to save (since the settings are as outlined, saved in the document).

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

B

BJN3Author

Participating Frequently

I'd have to do a video screen capture to show what's going on. The Photoshop print dialog thumbnail starts with a default printer page size crop (letter size, I assume). That dialog can't directly control the Epson page sizes for my 3880 printer. I always have to enter the Epson printer settings for photo printing. That's fine. But when I click Print in the Epson settings and return to the Adobe printer dialog, the obvious visual indication that the settings didn't "take" is the page preview doesn't change to the newly-selected page size. I have always had to make a return trip to the Epson printer setup, make the required settings again, click Print. After the second time, the Photoshop preview shows the settings updated and the page preview shows the correct page size. No single screenshot can show what's going on. I can do a video screencap of the interaction if that would be helpful.

NB, colourmanagement

Community Expert

I fixed the Photoshop crash when printing. I had two instances of an Epson office printer installed. That extra printer instance has been that way for years, but of course it would bite me when trying to document a separate issue.

Photoshop 2023 is not requiring me to visit the Epson print setup twice. I could swear that it has had the same problem as Illustrator in the past, but sadly it's possible that's in my mind and not in fact. Illustrator, however, is still making me visit the Epson setup twice to have settings stick. I've been putting up with that for many years, but perhaps since I have a video that I can share as a single image sequence I'll try again in that forum.

Thanks again for kindly helping.

When printing to an Epson machine from an Adobe application and clicking "print settings" that’s now accessing an Epson print driver - so anything the user does now is dome in "Epson" rather than Adobe software - if, in that section, you make the required settings and select "save current settings as preset" - then if that doesn't stick it's an Epson printer driver software issue.

It seems that the only aspect of the Epson driver SW that Adobe can communicate with is to set printer colour management to off (by greying out the driver's options)

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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