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Why does Photoshop change the resolution from 120 to 72 when saving?

Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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I'm trying to create signs for a client who has a TV screen that can only display images in 2500x5670 pixels at 120 resolution. If I supply an image that is 72 resolution, it doesn't work.

 

I create a new template in Photoshop at the right settings, with 120 set as resolution, but then when I save the image as a JPG... the end result is an image with 72 and it doesn't work.

 

I've tried to alter all the settings - turning resampling off, no optimisaton, 100% quality and so on - nothing seems to work.

 

Help?

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correct answers 1 Correct answer

Adobe Community Professional , Jul 19, 2021 Jul 19, 2021
Also check your file handling options. Mine look like this:

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Hmm. It's working properly for me. I created a new document with 120 resolution. Added something to it. Saved it as a jpg. Opened the jpg and the resolution remains at 120. Are you saving to the same jpg type as seen here? What do your jpg options look like?

 

JainLemos_0-1626734199119.png

 

JainLemos_1-1626734367434.png

JainLemos_2-1626734413315.png

 

 

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Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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Thanks Jain - see attached. Still changes from 120 to 72 upon save.

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Ah! You are using "save for web" and that will totally change your resolution back to 72. Use the save as instead.

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Also check your file handling options. Mine look like this:

 

JainLemos_0-1626734838739.png

 

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Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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You have solved it. Thank you for your help. I just saved and it worked.

 

You can take the rest of the day off, you've earned it.

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Super, glad I could help!

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