Why does Photoshop change the resolution from 120 to 72 when saving?

[ChrisGander]

I'm trying to create signs for a client who has a TV screen that can only display images in 2500x5670 pixels at 120 resolution. If I supply an image that is 72 resolution, it doesn't work.

I create a new template in Photoshop at the right settings, with 120 set as resolution, but then when I save the image as a JPG... the end result is an image with 72 and it doesn't work.

I've tried to alter all the settings - turning resampling off, no optimisaton, 100% quality and so on - nothing seems to work.

Help?

[J E L]

Hmm. It's working properly for me. I created a new document with 120 resolution. Added something to it. Saved it as a jpg. Opened the jpg and the resolution remains at 120. Are you saving to the same jpg type as seen here? What do your jpg options look like?

[ChrisGander]

Thanks Jain - see attached. Still changes from 120 to 72 upon save.

[J E L]

Ah! You are using "save for web" and that will totally change your resolution back to 72. Use the save as instead.

[J E L · Accepted solution]

Also check your file handling options. Mine look like this:

[ChrisGander]

You have solved it. Thank you for your help. I just saved and it worked.

You can take the rest of the day off, you've earned it.

[J E L]

Super, glad I could help!