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aaronh5814996
Participant
July 3, 2019
Answered

Why is Photoshop crashingeverytime I use lasso tool

  • July 3, 2019
  • 3 replies
  • 650 views

Every single time I try to use the lasso tool Photoshop crashes. I recently upgraded from an older version of Photoshop and the lasso tool worked fine on this same computer.

I need to complete a project and now this is crashing everytime I use lasso tool.

    This topic has been closed for replies.
    Correct answer aaronh5814996

    Deselected "use graphics processor" and that fixed it. Looks terrible now though but at least it works...

    3 replies

    A
    aaronh5814996AuthorCorrect answer
    Participant
    July 4, 2019

    Deselected "use graphics processor" and that fixed it. Looks terrible now though but at least it works...

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    July 5, 2019

    Make sure you have the latest Device driver installed for your display adapter and that your machine does not have two different GPU installed. Without GPU support some Photoshop features like 3D will not be available. Some Photoshop processes require GPU support.

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    July 3, 2019

    What is in the Crash reports.  What do they show is  as the failing module.                                                                                                     

    JJMack
    A
    aaronh5814996Author
    Participant
    July 4, 2019

    One click of the lasso and it crashes.

    <?xml version="1.0"?>

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

    <crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.5" build="20190605.r.83" source="Windows-Client">

    <time year="2019" month="7" day="4" hour="17" minute="31" second="28" timeoffset="-300" timezone="Eastern Daylight Time"/>

    <user guid="90da4d64-486c-48f1-bb68-dd1acd25eadc"/>

    <system platform="Windows 10 Home" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="3839" machine="AMD Phenom(tm) 9150e Quad-Core Processor" model="AMD64 Family 16 Model 2 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="1800 MHz"/>

    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000DF23FD">

    <backtrace crashedThread="0">

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    </binaryImageSet>

    <dumpType>

    Mini

    </dumpType>

    </crash>

    </crashreport>

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    July 3, 2019

    Have you tried resetting the preferences?

    Preferences in Photoshop

    "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop."

    A
    aaronh5814996Author
    Participant
    July 4, 2019

    Tried that, didn't think it would work because I haven't changed any preferences. Posted the crash report below.

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