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ronv_LR
Known Participant
September 6, 2022
Question

Why is Photoshop Terrible on Windows but not on mac? Lots of slow downs, crashes, etc,...

  • September 6, 2022
  • 2 replies
  • 2673 views

I've been dealing with slow downs and random crashes when closing files for months now. I've tried just about everything to get this to run. 

 

I'm currently trying to save out a Jpeg via Save for Web and it's still loading up the initial preview. 

 

I work with huge files, ~220 mb Jpegs, ~150+ mb tifs, 5-20 GB PSB files, and so forth. I've recently upgraded my machine to the following specs:

5950X ryzen 9

128 GBs of 3600 mhz Ram

8 TBs of SSD M.2 Storage, NVME and Standard, all on PCIE Gen 4

3090 ti (i do gaming on a the side as well)

plenty of cooling

 

Yes all the same issues I have on my windows machine dont happen on my M1 Max laptop (work computer) that I use at home but dont always bring it back home from the office.

 

Main issues, Save for Web drags to load and good luck to me if I try to scale it down even further. Literally took ~15 mins to get the preview to show up. Yet, on my M1 Max Macbook and a 2019 Imac, I can get it done in a fraction of that time.

 

When I have multiple docs open, I have made it a process to save every file I need saved before I close anything. After I close a document I dont need anymore, whether its a smart object that I was adjusting, a file I'm picking up a layer or referencing something on it, I close it and randomly it'll just crash photoshop.

Again these are issues I constantly deal with on windows but not mac OS. 

Can I do anything to speed some of this stuff up?

 

Troubleshooting I've done:

 

Everything from the preferences reset, to setting up the ideal performance settings, I have 4 different M.2 SSD scratch disks, each about 1-2 TB's of free space, either using my PCIE gen 4 slot or 1 of which is a raid 2 TB hooked up to a USB 3.2 type C.

 

 

This topic has been closed for replies.

2 replies

CShubert
CShubert
Legend
September 7, 2022

Hi @ronv_LR thank you for the post.  To be able to dig into this further, we would need the full system info from Ps on the Windows machine.

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

R
ronv_LRAuthor
Known Participant
September 7, 2022

@CShubert Seems like a straight copy and pasting that info keeps getting deleted after posting it. So here it is in a notepad.

 

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
September 8, 2022

Thanks for the info @ronv_LR, one thing we see is your memory for Ps set to 85%, we suggest to not go over 70%.  Your graphics driver is also 3 months old, you should update that if there is one.

Will pass this on to the team to see if they can find anything else that might be an issue.

 

Thank you,


@CShubert the 70% info would still apply with 128GB of RAM?

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    September 6, 2022

    Hi @ronv_LR I'm a Windows 10 user. It's an interesting issue you describe. I'm pretty sure the maximum total pixel dimensions in Save for Web are about 8200 px in width or height. I just tested this with a smaller file at 6720 px, and it did take at least 30 seconds or so to render, but it did get there. What are your image dimensions?

     

     

    R
    ronv_LRAuthor
    Known Participant
    September 7, 2022

    I kept forgetting to reply to this. For file sizes, I work mostly in print so our file sizes are massive. Your 6720 squared sized dimensions would be ideal for me if that met some of the out door specs we have to guarantee. Some of the stuff I do is over double that. Here's the file I was working on that I tested on both machines.

     

    Normally this would be the first thing you turn to if you had the same issue on 2 different machines but the kicker is that I dont. I have a Windows machine that has just about the same specs as an imac. The windows machine is taking over 10 mins to get the preview to do the initial process on Save For Web but the iMac does it in less than 1. Thats my concern, thats my frustration. That and a few other things.

     


    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    September 7, 2022

    I'd post this in the "Bugs" subsection. Include as many system details and specifics as possible.

     

    This is certainly not a general Windows experience. But there have been hints of particular problems with Ryzen CPUs, and IIRC some of the engineers have called for specifics to look closer into that.

     

    This has nothing to do with the file sizes. A reasonably well-speced desktop machine will handle this with flying colors. The one thing you should do is disable PSB compression, that will cut down open and save times dramatically, down to perhaps 10-15 % depending. Although I don't think that's the actual problem here.

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