Participating Frequently

Question

Why is the only graphics software that constantly crashes Photoshop ?

Forum|Forum|2 years ago
November 11, 2023
3 replies
1047 views

When I denounce the incessant Photoshop crashes. They directly blame my machine.

It's ridiculous to blame the users' machine, when it can run ALL other graphics software WITHOUT ANY problem. But not the miserable Photoshop.

Also, no luck for them, I have a great GPU. And I use about 10 software very expensive graphics software for the computer: Unreal Engine, Maya 3D, 3DSMax, Subtance Painter, Premiere Pro, etc. And the Holy Photohop...
I forgot to say, I'm running the latest games in Ultra Quality without any crashes. Is Photoshop working on a poor 2D image more expensive for my machine? LMAO

It's shameful to blame the users when your software can't support more than 20 layers. Learn to develop software!

Abobe won, I'm going to crack this S***, in an older and much more stable version. Good Job Adobe

This topic has been closed for replies.

J

James33556354loyo

Participant

I understand your frustration with the recurring crashes in Photoshop, and it's disheartening when such issues are attributed to the user's machine. It's indeed perplexing when your system can handle resource-intensive software like Unreal Engine, Maya 3D, and other high-end graphics applications without any problems.

Your frustration is valid, especially considering the range of graphic-intensive tasks your machine performs smoothly, including running the latest games in Ultra Quality. It's reasonable to expect that a software like Photoshop, which is widely used for graphic design, should be optimized to handle similar workloads without constant crashes.

Your decision to resort to an older and more stable version through alternative means reflects the impact that persistent issues can have on user satisfaction. As a user, it's important to feel supported by the software provider, especially when dealing with complex tasks and projects.

Hopefully, Adobe takes user feedback seriously and works towards resolving these issues in future updates. Your experience serves as a reminder that software development, particularly for applications with such widespread use, should prioritize stability and performance. Thank you for sharing your perspective, and I hope your graphic design work becomes more seamless in the future.

Derek Cross

Community Expert

Hi Théo

Welcome to this friendly user-to-user support forum.

The vast majority of Photoshop users seem to find the application stable, but it does required a powerful system to run successfully. It would be helpful if you could give us detail of your system and whether you've recently undertaken any basic solutions, such as resetting the Photoshop preferences.

T

Théo32854771za8vAuthor

Participating Frequently

Obviously I tried to reset my Photoshop preferences, but if I leave them at default, the software uses 7G of RAM.
Yes, 7G for a poor 2D image (what a great work of optimization Adobe)

Trevor.Dennis

Community Expert

20231111_195731.jpg

Hi Theo. I have seen a few reports of RTX360 systems not playing nicely with Photoshop. In fact it seems to be a bit of a dissaster. I'm not dissing you. Do a search and you'll see what I mean.

Puget Systems is our go to resource for content creation hardware information, and they were unimpressed with the ti version. IMO your specs are marginal for serious content creation, and not even close for running 3D apps like Substance and 3D MAX. One of our regular posters has 256Gb RAM for running those apps.

https://www.pugetsystems.com/labs/articles/adobe-photoshop-nvidia-geforce-rtx-3060-ti-performance-2016/

D Fosse

Community Expert

I haven't seen a crash since 2014 or so (and I use Photoshop professionally 8 hours a day) so I don't know what to tell you. It's the most stable software I have. Outlook crashes, my web browsers crash, but never Photoshop.

T

Théo32854771za8vAuthor

Participating Frequently

D Fosse, I think we don't live in the same world

D Fosse

Community Expert

Apparently not, but I can assure you that my world is very real. I can't get Photoshop to even flinch, no matter what I throw at it. I routinely work with files of many GB.

You say below that Photoshop uses 7 GB RAM idle. That's a little higher than I have here, but nothing alarming. It tends to increase if you have a lot of presets, brushes, patterns, gradients and so on. These are loaded at startup and can be several GB.

"Graphics software" isn't necessarily one thing. What is special about Photoshop, as opposed to (math-based) vector and 3D software, is that it's raster-based and working with pixels. That's extremely memory- and I/O-intensive, to the point where installed RAM is not even close to enough, no matter how much you have. So Photoshop writes temporary working data to disk. This is what is known as Photoshop's scratch disk.

In addition, a lot of Photoshop functionality is now processed and computed in the GPU. Yes, many pro-grade applications do that, like most Autodesk apps, but these applications work in different ways and the advanced GPU calls aren't the same. Adobe's recommendations nowadays emphasize using a newer GPU. It doesn't have to be very powerful, but it has to be able to execute very advanced functions. In practice this translates to something like an RTX 3060 / 4060 and up.

Don't know if it applies to you, but laptops with dual graphics is always a problem. They will conflict.

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