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Element808
Element808
Participant
December 12, 2017
Answered

Win10 BSoD when using Puppet Warp

  • December 12, 2017
  • 1 reply
  • 960 views

Aloha Adobe PS community,

Need some help with an issue I've been experiencing the past few days - I've been troubleshooting the issue and going down the to-do list before posting and nothing has helped to fix the issue.

System Information:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64 (all current updates)

OS: Windows 10 Home 64-bit (10.0, Build 16299) (all current updates)

Rig:

RAM: 32 GB

Page File: 5GB

Processor: Intel Core i7-7820X CPU @ 3.60Ghz (16 CPUs), ~3.6Ghz

Motherboard: Gigabyte X299 AORUS Gaming 7

Hard Drive: 500GB Solid State

GFX: NVidia GeForce GTX 1080 Ti (16234 MB Shared Memory, 11132 MB VRAM) (updated drivers: 388.59 12/07/2017)

I've tried even disabling graphics card from the preferences menu, restarting Photoshop, then trying again and it always crashes PC, so it's unlikely that the graphics card is the culprit. Sometimes it'll just crash reset the PC, sometimes it'll provide a BSoD, but with no relevant information. When looking at the reliability monitor for Windows, the latest crash shows:

Reliability Monitor
Problem Details

Source: Windows

Summary: Shut down unexpectedly

Date: 12/‎11/‎2017 5:42 PM

Problem Event Name: BlueScreen
Code: 124
Parameter 1: 0
Parameter 2: ffffcc0db0968028
Parameter 3: f2000040
Parameter 4: 5
OS version: 10_0_16299
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 1033

Other than that, since it crashes my PC, it either doesn't provide a crash log for it or doesn't have enough time to write one before the crash. Either way, the only information I have is in the Reliability monitor. My PC can go for days without an issues, but as soon as I use the Puppet Warp (with gfx card and without), it'll crash Windows as soon as I try to drag the two pins closer together.

Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer

Seems there are issues with that type of CPU causing BSOD

More info

Intel 7820x Core CPU BSOD's |Intel Communities

Also this

Intel 7820x Core CPU (Turbo Boost) and Adobe Photoshop CC BSOD's

1 reply

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
December 12, 2017

Try disabling GPU acceleration in Preferences > Performance.  If that fixes it, then look at the GPU driver again.  Did you get the driver version from the system, or from memory (your memory, and not the computer's).  Major Windows 10 updates have been known to wreck video card drivers, sometimes completely overwriting them with arbitrary MS drivers.  But even if it still says it has the NVIDIA 388.59 driver, I think I'd be inclined to reinstall it.

If that doesn't change anything, test other features that use the GPU from this list, and see if any of those cause problems (after turning GPU acceleration back on and restarting Photoshop

Photoshop graphics processor (GPU) card FAQ

Element808
Element808Author
Participant
December 12, 2017

Thank you for your reply. Already tried that, and it still crashed. I posted this in my OP "I've tried even disabling graphics card from the preferences menu, restarting Photoshop, then trying again and it always crashes PC, so it's unlikely that the graphics card is the culprit."

Blur and other features that use the GPU, worked fine. Though I guess I could try everything that uses GPU and see if it's only the Puppet Warp.

*Edit* even reinstalled GPU drivers today, as I'm aware of the Microsoft general display drivers causing issues. Did a clean install of my GPU drivers.

Element808
Element808Author
Participant
December 13, 2017

The only thing we can be sure of is that it isn't anything wrong with Photoshop. Since Windows is designed so an app *cannot* crash it, only drivers, system faults, and hardware faults can crash it. May be of course that Photoshop stresses it in particular ways. For example, Photoshop might use more memory than anything else and take the system up to a faulty piece. Just an example.


That's most definitely not true. Windows has become way more reliable in that it's more rare for a piece of software to crash Windows (especially in 10), but it still happens. Windows is not fallible, and...well, it's a Microsoft product...

PC's can become locked up due to software or even cause a restart if there are unresolvable conflicts that occur. It didn't happen with any other software - I'm not saying that Photoshop is definitely the cause, but you can't rule out the combo of Photoshop and my specific hardware not having a conflict. Also, if there's already reported issues with x299 chipsets before while using Photoshop, there has to be a correlation.

If the issue is with AVX/AVX-512 or CPU voltage settings, then it either falls on Adobe to provide an application that supports new, and popular tech that people are going to, or it's on the chipset companies to make sure their chipset can run the most popular software programs. Either way, I shouldn't have to mess with voltage or advanced vector extension settings to get specific features of Photoshop to run.

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