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windows crashes while using photoshop

Forum|Forum|3 years ago
November 15, 2022
5 replies
1668 views

Hello.

Windows 10 crashes (blue screen of death) while using Adobe Photoshop 24 with large files. The working files have around 8-9GB and they use a lot of RAM memory (first, it fills the 64 GB of physical RAM and then it starts to take from the scratch disk using up to 80GB or more of a SSD disk).

We experienced two bluescreens of death today while working with these files. The windows event viewer gives a bugcheck error saying the following.

The first one:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000be (0xffff968000002f94, 0x8a00000000200121, 0xfffff90ed4f277e0, 0x000000000000000a). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: a315fc69-48bf-4595-9d30-03faff9101d3.

The second one:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001a (0x000000000000003f, 0x00000000007633e5, 0x00000000ff4e481c, 0x00000000ff50481c). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: b12257c1-953c-4044-a893-3f543369fa27.

I posted the system info here: https://pastebin.com/xpfuWq9H

Windows

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Correct answer AxelMatt

Reasons for blue screens in Windows are usually hardware defects or driver problems.

So you have to check your hardware. If the bluescreen appears during your work with large files, it could be a problem with your RAM

Is your system up-to-date? Do you have all recent updates and patches installed?

Do you have installed any updates before the error occur? If yes then roll back this update and check again.

KShinabery212

Community Expert

Do you have any NVIDIA products in your computer. If so, try updating them drivers for them.
I was running into the same issue with Photoshop 2022. But this solved it.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

U

USERT38-ADMAuthor

Participating Frequently

Thank you all.

Computer was up-to-date. I have installed the two optional updates windows offers to me: the Feature update to Windows 10, version 22H2 and the wacom driver. I've also uninstalled and reinitialized the other two USB devices that were connected: mouse and keyboard.

Installed updates and restarted windows...let's see.

U

USERT38-ADMAuthor

Participating Frequently

Sorry, The Feature update was installed last week. I just installed a Cumulative Update Preview for 22H2 (KB5020030). Hopefully, it will help.

J

J453

Legend

Agree with Axel and Mylenium. Either failing RAM or buggy drivers; 0xbe is writing to readonly memory, and 0x1a is memory management failure.

Mylenium

Legend

This could in fact be an issue with the latest Windows Updates from last week. Hadn't had such a crash in eons and suddenly I got one after the update. The MS knowledge base suggests to check for incompatible USB devices and to reinitialize and reinstall them.

Mylenium

AxelMatt

Correct answer

Community Expert

Reasons for blue screens in Windows are usually hardware defects or driver problems.

So you have to check your hardware. If the bluescreen appears during your work with large files, it could be a problem with your RAM

Is your system up-to-date? Do you have all recent updates and patches installed?

Do you have installed any updates before the error occur? If yes then roll back this update and check again.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

U

USERT38-ADMAuthor

Participating Frequently

I was due to a faulty RAM. Thank you!

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