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Participant
August 12, 2020
Pregunta

Windows keeps restarting on opening Photoshop

  • August 12, 2020
  • 4 respuestas
  • 1767 visualizaciones

I recently purchased photoshop and everytime I try and open a new document my laptop crashes.A blue screen opens and it asks to restart the laptop. 

Este tema ha sido cerrado para respuestas.

4 respuestas

davescm
Community Expert
Community Expert
August 20, 2020

In Windows 10 an application like Photoshop cannot crash the operating system. However a driver can. I would start by looking at the GPU driver, ensuring that you have the latest.

If you can open Photoshop (without a document open) please go to Help > System Info and press the copy button. Then paste the info here.

In addition, type reliability into the Windows search box and open the reliability monitor.

Click on the red cross at the time of your crash then on "View Technical details" for the crash. Paste the info here.

Dave

Dave

JJMack
Community Expert
Community Expert
August 12, 2020

Make sure all your device drivers are up to date and the machine BIOS is also the latest available. If this still happens run some Memory stress test.  BSOD are usually related to Device Drivers , system and hardware related problems. 

JJMack
Derek Cross
Community Expert
Community Expert
August 12, 2020

Which version of Photoshop and OS version?

(Presumably you subscribed – not purchased.)

Participant
August 20, 2020

Photoshop 2020 and Microsoft version 2004

c.pfaffenbichler
Community Expert
Community Expert
August 12, 2020

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html