Won't work with Catalina

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@Nicky24795606kyg9 wrote:

I've upgraded to Catalina IOS on my Mac - and now things like Photoshop, Illustrator won't open/work. I've now realised it's something to do with incompatabilty (32 versus 64 bit - whatever that means). Where were the warnings? I've paid good money for this software.

 

I'm juat a naive non-computer geek user who assumes that it normal practice to contanstanly upgrade to lates IOS (especially when prompted).

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Catalina is not the newest version of macOS (not iOS, which is for mobile). It was released in 2019 and was followed by Big Sur and Monterey. Ventura is now in beta.

This is not the first time a macOS update has forced an upgrade to all apps. I've lost count, but I think it's 5 or 6 now. It's a best practice not to assume anything. You can turn off automatic updates and ask here or in the Apple forums if there will be any issues before instead of after making an update.

You can use CS6 as long as you like if you keep your same hardware and macOS. Since you've already made the update to Catalina, your choices now are to roll back to your previous macOS or to update your software.

~ Jane

https://helpx.adobe.com/photoshop/release-note/release-notes-photoshop-cs6.html

On Windows, both Adobe Photoshop CS6 and Adobe Photoshop CS6 Extended have the option to run natively in either 32-bit or 64-bit editions. On Macintosh, only a 64-bit edition is available.

Photoshop will automatically install the 32-bit version of Photoshop CS6 if you are on a 32-bit Windows OS. Photoshop will install both the 32-bit and 64-bit versions of Photoshop on 64-bit systems. To install only the Photoshop 64-bit version on a 64-bit Windows OS, follow the steps below:

1. Run the Photoshop CS6 installer.
2. Enter your serial number. Click Accept.
3. On the right side of the Options panel under the 64-bit heading, deselect the option for Photoshop CS6. Leave the "Adobe Photoshop CS6 (64-bit)" option selected.
4. Finish the installation.

Known issues

• On Mac, you cannot install to the root directory of the boot drive.
• For more detailed information about troubleshooting your installation, go to https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html.
• Can't install on case-sensitive file systems. Please see http://kb2.adobe.com/cps/404/kb404473.html.
• If you are running Microsoft Windows XP with Service Pack 3, Photoshop will run in both 32-bit and 64-bit editions. However, Adobe does not officially support the 64-bit edition and you may run into problems.

"Where were the warnings?" have you tried a Google search.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Which versions of Adobe software are you referring to, why would you expect a refund from Adobe when it was Apple that made the change to no longer support 32 bit apps.

You can always revert to the version of MAC OS that the software did work on.