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Marta_M89
Participant
July 28, 2020
Answered

Xp-Pen Deco 01 V2 crashes Photoshop and other apps

  • July 28, 2020
  • 1 reply
  • 3489 views

Hi,

 

Everytime I use my Xp-Pen Deco 01 V2 with Photoshop or any other Adobe app, the app starts to crash and the adobe loading cursor appears - I left it for even 30 minutes and it was still spinning. 

Why is this happening? How do I fix it?

Thank you

Marta

This topic has been closed for replies.
Correct answer nikunj.m

Hi,

I have experienced the same issue under Mac OS X Catalina with the latest versions of Photoshop (21.1+) and the latest Xp-Pen drivers (I am using a Deco-03 tablet). 

As a temporary fix, I have downgraded Photoshop to version 21.0 and I can use the brush again. According to MusicalJealousy, it seems that downgrading the Xp-Pen drivers also solves the problem. So it is not clear to me where does the problem come from...

 


Hi there,

 

We're sorry about the trouble with Photoshop while using the XP-Pen Deco. Please check out the conversation here: https://feedback.photoshop.com/photoshop_family/topics/tablet-pen-lift-causes-photoshop-2020-to-hang-xp-pen-deco-01-v2-macos?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=20597019#reply_20597019

 

Regards,

Nikunj

1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 29, 2020

Hi Marta,

 

We're sorry about the trouble while using the XP-Pen with Photoshop. Would you mind sharing the version of Photoshop you are using along with your computers operating system?

 

Have you tried uninstalling and re-installing the drivers for the XP-Pen Deco to check if that helps? If not, please try re-installing the drivers to check if that helps. You can also check: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

 

Regards,

Nikunj

    B
    bcsman
    Participant
    July 31, 2020

    Nikunj,

     

    I am having the exact same issue. I have a Xp-Pen Deco Mini 7. I have reinstalled the drivers and the tablet works fine with all other programs including Painter and ArtRage.

     

    When I go into Photoshop 2020 and use the brush it will draw the first line, but then when I go to make a second line the spinning cursor starts and I can't do anything in Photoshop.

    I am using Mac OS X Catalina with Photoshop 2020.

      R
      raymondn29363462
      Participant
      August 9, 2020

      Hi,

      I have experienced the same issue under Mac OS X Catalina with the latest versions of Photoshop (21.1+) and the latest Xp-Pen drivers (I am using a Deco-03 tablet). 

      As a temporary fix, I have downgraded Photoshop to version 21.0 and I can use the brush again. According to MusicalJealousy, it seems that downgrading the Xp-Pen drivers also solves the problem. So it is not clear to me where does the problem come from...

       

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