Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
15

your graphics processor is incompatible message - why? when it IS updated?

Explorer ,
Nov 23, 2023 Nov 23, 2023

Copy link to clipboard

Copied

heya all

i have been fine until today, when on launch i got this error.  "your graphics processor is incompatible"

all my win11 / nvidia / ryzen / adobe is updated, i'm ridiculously attentivel with updating.

 

but i get the error attached - saying the GPU (nvidia RTX 4070 card with studio driver) needs to be updated, but i run nvidia experience and i AM using the latest driver. 

and the OpenCL unavailable is confusing as the laptop (a razer 14 ryzen with 32gb ram) from what i understand AMD doesn't support openCL so is this needed?  and if so, why after 6 weeks is it now telling me it's not installed.

 

pshop works if i close the error box, but i will drive me mad popping up everytime at launch.  i did see the warning box on this adobe page, but i checked and i do NOT have OpenCL installed.

 

thoughts?

 

grab.png

 

Screenshot 2023-11-23 at 14-38-40 Troubleshoot graphics processor (GPU) and graphics driver issues in Photoshop.png

grab 2.png

TOPICS
Windows

Views

203
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 23, 2023 Nov 23, 2023

Copy link to clipboard

Copied

@misterfrench there's plenty of reported issues with RTX GPU's and Photoshop version 25.xx

https://community.adobe.com/t5/photoshop-ecosystem-bugs/gpu-incompatibility-issues-with-rtx-4070/idc...

Do you have version 24.7.2 installed, you could try copying the Sniffer.exe from version 24.7.2 to 25.1, as discussed in the above thread.

 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 23, 2023 Nov 23, 2023

Copy link to clipboard

Copied

LATEST

thank you for this @Ged_Traynor!  i did a search but didn't throw in 4070 because i haven't gotten this warning even though i've been on 25.1.0 for a bit.  on my other laptop a razer 17 beast running the RTX 3080Ti i don't get the issue, but it's a intel i9-12900.  thank you for your fast response, not being alone on this somehow gives me a bit of relief.

 

 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines