Zoom tool problem

[NTC Ann]

I reset preferences. Thanks for help in that.
But now I want to draw a box around what I want to zoom and instead it zooms the whole window huge. How do I get back to just zooming what I want to zoom please? Thank you.

[NTC Ann]

Everything was working great until the text went funky and had to reset pref's

[NTC Ann]

when i have the magnify tool bar secreted, scrubby zoom is greyed out and not checked - but can't get rid of it. Help please. Thanks.

[Derek Cross]

Make sure "Scrubby Zoom" is ticked.

[NTC Ann]

HI again, I have the magnify bar open, the scrubby tool is greyed out so

can't access... is not checked... can't get to it... thanks again.

On Thu, Dec 28, 2017 at 2:04 PM, Derek Cross <forums_noreply@adobe.com>

[gener7]

Go into Preferences > Performance and see if Use Graphics Processor is checked.

Also let us know what version Photoshop and your OS.

Gene

[NTC Ann]

Yes but checked on or off.... the magnifying glass still won't just magnify

the area wanted... it magnifies the whole thing like crazy.,

[gener7 · Accepted solution]

Try a reset of the Zoom Tool  Ctrl or Right-click the arrow next to the glass. Another idea is to restart your Mac or PC.

[NTC Ann]

Have restarted. When right or L click... nothing happens.... scrubby thing

stays greyed out and not checked... so still stuck with it not working to

just zoom what I box... not enlarge whole thing out of control big...

[gener7]

I would suggest you uninstall and then reinstall Photoshop and apply all updates.

[NTC Ann]

Hi. That's what caused the problem. The person from Adobe called to help me

and he re-installed Photoshop for me after I had to restore everything on

the computer after I had been scammed.

I can change the scubby tool in an individual document BUT not overall as a

preference.

Overall, the magnification bar can be selected but the scrubby tool stays

greyed out.

I want it to work in all documents.... not just the doc opened.

Thank you

[Derek Cross]

How do you mean "Scammed"?

[NTC Ann]

Not scammed by someone in Adobe... someone from outside... "you've been

hacked" and they went in for 2 hours....and dumb me... I knew better (!!!)

but I let them. So my tech person up N got me someone here in FL and we

wiped the computer and restored from Time Machine. All worked well....

except... the icons for Photoshop, Illustrator and InDesign changed to 2

pdf doc icons and an empty folder icon. So someone from Corporate called

and kindly helped me but when he re-installed - things reset to factory -

which is what happened re. the scrubby tool in magnifying. And haven't been

able to figure out how to get it set back to what I had or just magnifying

what I wanted... not zooming whole screen in as a preference.

So the guy from Adobe kindly called and re-installed it all for me. But he

put the new alias's on the desktop so when I tried to get them back to the

dock = they went back to 2 pdf icons and an empty folder icon instead of

the normal icons for the 3 parts of CS6. And if you have any idea how to

fix that... thank you again! I have made new alias's but they just show up

as the 2 pdf's and the empty folder icon.

Thank you again for your help!!!!!

On Sun, Dec 31, 2017 at 12:35 PM, Derek Cross <forums_noreply@adobe.com>

[Derek Cross]

You've been going through a bad time!

[NTC Ann]

Thanks. I apprec. everyones help a lot!!!

By any chance do you know how to fix the icons without the reinstall?

Thanks again.

On Sun, Dec 31, 2017 at 1:25 PM, Derek Cross <forums_noreply@adobe.com>

[Derek Cross]

Sorry, I'm a Mac person.

[NTC Ann]

This is on the Mac i27"

On Sun, Dec 31, 2017 at 1:33 PM, Derek Cross <forums_noreply@adobe.com>

[Derek Cross]

So you want to drag the Photoshop icon onto the dock so you can launch the application from the dock?

Just go to Applications, find Adobe Photoshop, click on the "twirl down", select the Photoshop icon ( the second one) and drag it to the dock.

[NTC Ann]

Tried that but for some reason, it keeps changing from the real Photoshop

or InDesign or Illustrator Icon to these and won't remain the real icon.

That is why the guy from Adobe reinstalled CS6 for me. But he put the

alias's on the desk top so they went to ? marks and then tried to get the

alias's back by recreating but this is what I get instead. Thanks.

(1st is Photoshop, 2nd is InDesign and 3rd is Illustrator)

On Sun, Dec 31, 2017 at 2:22 PM, Derek Cross <forums_noreply@adobe.com>

[NTC Ann]

PS. This the the screen shot of the doc that I cropped to show you the

icons... yes, normal for me is to click on those to open the programs of CS6