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Bug? Wrong RAM allocation set by Photoshop 22.4.3 compared to system on Windows 10

Engaged ,
Aug 18, 2021 Aug 18, 2021

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Photoshop is displaying less available memory than the system provides.

 

We had this problem 3 years ago and the engineers looked into it then and was fixed by an update on June 20 2018

Same issue fixed with a Photoshop update in June 2018 

 

There is a variation of available RAM between this version of my Photoshop 22.4.3 compared to the previous version 21.2.10. I was double checking my preferences and noticed that the available RAM is lower compared to the previous version. 

 

My installed RAM is 32.0 GB with (31.9 GB usable) Photoshop says I have less available RAM than I had in the previous version (21.2.10).

 

My system hasn't changed. Windows 10

 

Below is the comparison

 

This version 22.4.3 
Performance Panel: Memory Usage: 
Available RAM is 25077 MB
Ideal Range 13793-18055 MB
Photoshop Use 15046 MB or 60%

 

Previous version 21.2.10
I took snapshots of my preferences in the previous version of PS and the available ram was higher:
Performance Panel: Memory Usage
Available RAM was 29878 MB
Ideal Range 16432-21512 MB
Photoshop Use 17926 MB or 60%


First part of my System info
Adobe Photoshop Version: 22.4.3 20210708.r.317 bb896cc  x64
Number of Launches: 2803
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1151
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3408 MHz
Built-in memory: 32627 MB
Free memory: 19421 MB
Memory available to Photoshop: 25078 MB
Memory used by Photoshop: 60 %

 

RosaPerry_0-1629335559286.jpeg

 

RosaPerry_1-1629335559305.jpeg

 

 

{Thread title edited by moderator}

Rosa
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correct answers 1 Correct answer

Adobe Employee , Aug 19, 2021 Aug 19, 2021

Hi,

 

We're sorry about the trouble due to Photoshop not recognizing the correct amount of RAM on the computer. Our product team has logged this issue as a bug & they are working on a fix for this issue.

 

Please add your vote to the bug here: https://feedback.photoshop.com/conversations/photoshop/photoshop-224-does-not-recognize-full-memory-ram-windows/609e58f1edbd975548b03a8b

You can also follow the thread for updates related to the developments related to the issue.

 

Regards,

Nikunj

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop not recognizing the correct amount of RAM on the computer. Our product team has logged this issue as a bug & they are working on a fix for this issue.

 

Please add your vote to the bug here: https://feedback.photoshop.com/conversations/photoshop/photoshop-224-does-not-recognize-full-memory-...

You can also follow the thread for updates related to the developments related to the issue.

 

Regards,

Nikunj

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Engaged ,
Aug 19, 2021 Aug 19, 2021

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Thanks so much  for getting back @nikunj.m  I really appreciate this and happy that Adobe is working on a fix.

 

Gest regards

Rosa

Rosa

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