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SteveJM
SteveJM
Inspiring
November 23, 2019
Answered

Confused over different versions.

  • November 23, 2019
  • 4 replies
  • 1215 views

I'm getting very confused here as to which PS version to use.

 

CC2019 is opening and working fine.

2020 doesn't open, it just comes up with errors, which I will list in a moment.

v20.0.7 will open on Adobe Desktop and from PC icon.

v21.01, although shown on Adobe Desktop, won't open.

Lightroom will only show Photoshop 2020 in "Edit In", but as I've said, it won't open.

Error messages :----

" Photoshop.exe - system error. The code execution cannot proceed because tbb.dll was not found.  Re-installing the programe may fix this problem."

" the code execution cannot proceed because ScCore.dll was not found.  Reinstalling the programe may fix this problem "

"the code execuition cannot proceed because VulcanControl.dll was not found. Reinstalling the programe may fix this problem"

"The code execution cannot proceed because VulcanMessage5.dll was not found. Reinstalling the program may fix this problem"

 

All updates are done.

Really confusing and annoying.

Any ideas how to sort this mess out please?

Thankyou.

 

 

 

 

This topic has been closed for replies.
Correct answer SteveJM

I tried all sorts of things, did a complete uninstall then fresh reinstall.

Then the reinstall kept failing on multiple tries!!

In the end I used Adobe support with remote control. It still took 2 sessions of about 2 to 3 hours each, with all sorts of hitches and failures, but got there in the end.

Thanks for everyones help on here.

Cheers.

Steve.

4 replies

Ussnorway7605025
Ussnorway7605025
Legend
December 2, 2019

cool, thanks for letting us know you got it sorted

Ussnorway7605025
Ussnorway7605025
Legend
December 1, 2019

I have seen it before on Windows systems that don't have the lastest updates... the fix I used was to uninstall the old Photoshop verson i.e, your 2019 and then restart the os and ask for the lastest one

 

the Adobe server sometimes gets mixed up about what it is installing i.e, tries to put the new Photoshop in the old Photoshop folder so removing the old copy is the work around I used

SteveJM
SteveJMAuthorCorrect answer
Inspiring
December 2, 2019

I tried all sorts of things, did a complete uninstall then fresh reinstall.

Then the reinstall kept failing on multiple tries!!

In the end I used Adobe support with remote control. It still took 2 sessions of about 2 to 3 hours each, with all sorts of hitches and failures, but got there in the end.

Thanks for everyones help on here.

Cheers.

Steve.

davescm
Community Expert
davescmCommunity Expert
Community Expert
December 1, 2019

I've never seen those messages, but it looks like there is an issue with your installation. Did you install from the CC desktop application?

Given where you are, I would :

1. Do a preference reset - a new install can pick up preferences from a previous install and if there were issues this would cause problems with the new.

2. Check the Settings folder

C:\Users\username\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

it should contain Contours.psp,  Custom Shapes.psp , Extrude Filter Prefs.psp    and make sure that folder has permissions set for Read, write and Modify (right click and select properties to check)

3. If files are missing then you will need to uninstall - use the Adobe CC cleaner and then re-install using the desktop app.

 

Dave

 

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    November 23, 2019

    Have you tried uninstalling v21.0.1 and then re-installing it , as suggested in the error message? Sometimes it becomes necessary to run the Adobe CC cleaner tool between uninstalling and re-installing https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Dave

      SteveJM
      SteveJMAuthor
      Inspiring
      November 24, 2019

      Ok, thanks Dave.

      I'll give that a try now, I didn't want to before as I wasn't sure which is the latest, and when I had a quick look it said I lose all previous versions.

      Never had to do it before so a little bit nervous 🙂

      Cheers.

      Steve.

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