Quit Photoshop.
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Hello,
Everything was working fine, than all of a sudden any project I open with photoshop shows a green screen, any file, any project, impossible to work.
I read on another post to deactivare graphics processor in preferences\performance. Did that and now works fine... but I feel I am loosing something without the use of graphics processor... anyone knows why this is happening? What should I do?
I am using MAC OS BIG SUR 11.3.1 on a MacBook Pro (Retina, 15-inch, Mid 2015), graphic card:
AMD Radeon R9 M370X 2 GB
Thank you
Jacopo
I just uninstalled photohop and opted to remove any preferences, then reinstalled. That seems to have done the trick for me. Maybe give that a shot.
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What version of Photoshop are you running? Have you upgraded to 22.4.1 that addresses graphic card issues?
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Just FYI — I use a 2011 Mac Pro with a Sapphire Nitro Radeon 580 RX graphics card (a Metal-capable GPU). The latest version of Photoshop that will open on my computer is v22.3.1.
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Your computer is too old to run the latest PS builds. Specifically your graphics card may not meet the minimum requirements to run Photoshop.
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
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The Sapphire Nitro 580 RX card meets the specified requirements on that page. It has Metal support and the
Average Ops/Sec exceeds 2,000 by almost double. Why do you say it's too old?
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Check the Mac supported models for Big Sur.
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I'm guessing you upgraded your graphics card from the original that came with your 2011 Mac Pro. I'm not sure how that may affect PS recognizing your card with the latest version. Technically Big Sur shouldn't even run on your computer model.
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I didn't say that I am using Big Sur. You might be confusing my post with the original post. I added my comment because I'm also experiencing Photoshop stalling out. My 2011 Mac Pro is running Mojave with a Metal-capable card. This meets the specified system requirements.
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You're right - sorry Alek my bad.
For resetting the prefs, there is an easier way to try - you can hold down Shift+Control+Opt+Cmd when you launch before the splash screen appears. It will ask if you want to reset prefs.
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No worries, and thanks for the shortcut! I will give this a try when I can and report back. I'm not on the system at the moment.
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Hello Kevin,
thank you for your time. I have installed Photoshop 22.4.1 and I suspected the problem had to do with the installation process, so I have tried to uninstall and install it again, but nothing changed.
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Well 22.4.1 or one of the more recent updates appears to be the culprit for Photoshop no longer supporting HDR! If you deactivate HDR within your device's display settings, you should see a temporary "fix" until Photoshop corrects their faux pas!
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@jacopot13417458 wrote:
I read on another post to deactivare graphics processor in preferences\performance. Did that and now works fine... but I feel I am loosing something without the use of graphics processor... anyone knows why this is happening? What should I do?
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
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Thank you for your feed back. I will look into it and let you know. Every other software is working fine, computer is working absolutely fine on heavy tasks like Davinci rendering, but maybe, will try to lookinto GPU.
Thank you
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Hi, I found solution for my problem.
I have updated OS software to 11.4 BIG SUR and now everything works fine.
Thank you!
🙂
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Unfortunately, it's not possible to open the Preferences window when the application stalls on launch.
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@Alek_V wrote:
Unfortunately, it's not possible to open the Preferences window when the application stalls on launch.
See: https://helpx.adobe.com/photoshop/using/preferences.html
Quit Photoshop.
Navigate to Photoshop's Preferences folder.
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
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Thank you. That tells me how to reset the preferences manually. I might try and see if reset prefs will work, but the suggestion made above involved making a change to the preferences, not resetting them.
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@TheDigitalDog Its a Mac so it's directly tied to the OS updates. No separate drivers.
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This literally just happened to me to. I'm updating my OS now as I type this...
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I am so sorry... I tohught it was working after updating MACOS, but it was a mistake... it was working only as I still had deactivated the graphics processor. With graphic processor on is still not working and showing green screen.
I guess I will have to keep working with graphic processor of until there is a better update on photoshop or mac os... or until I buy a new computer 😞
Nothing else I tried seams to make it work with graphic processor activated.
If you find a better solution please let me know.
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This seems to be the issue for me too. The OS update did not solve the issue, but turning off the graphic processor did do the trick for me as well. My Imac is only one year old. Not sure what is going on, my photoshop worked just fine yesterday.
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same, same... I think it has to do with photoshop update... hopefully a new update will sove the issue when they release it
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I just uninstalled photohop and opted to remove any preferences, then reinstalled. That seems to have done the trick for me. Maybe give that a shot.
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Thank you for sharing... will try that now (even though I hate to rearrange all preferences and actions aferwords) 🙂