last version of Photoshop 22.4.1 is crashing immediatly when opening file on Windows 10

Community Beginner ,
May 21, 2021 May 21, 2021

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Am I the only one with this issue?

The files can be open for 5 seconds and the app crash. Hopefully there will be an update fixing this soon, my Photoshop is unusable now

Thanks

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Bug, Crash or freeze, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , May 23, 2021 May 23, 2021
If you turn off your GPU in Preferences > Performance and restart Photoshop do you get the same issue? Dave

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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Have you tried resetting your preferences?

What are your computer specs?

Specific Win 10 version, HD space, Video card(s), GPU, CPU, RAM

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 23, 2021 May 23, 2021

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Thank you for your answer. Yes I resetted preferences, uninstalled and reinstalled everything and nothing changed.

Win 10 64 Pro 20H2 (os build 19042.985), HD space  512GB (free 30GB), RAM 16GB, PC: Dell Inspiron 5579, GPU/Graphic card: Intel UHD Graphics 620

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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If you turn off your GPU in Preferences > Performance and restart Photoshop do you get the same issue?

Dave

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Community Beginner ,
May 23, 2021 May 23, 2021

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Thank you! That fix the issue, it is not crashing anymore

Camille

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Turning off your graphics card is only a temporary fix and points towards the underlying issue.

You will be missing some key functionality without a graphics card.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

The larger issue is your graphics card (Interl UHD 620) no longer meets the requirements for current Photoshop builds.

You'll either need to downgrade to an earlier version of PS or upgrade your graphics card.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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